Location: On site at 4957 Winters Chapel Rd, Suite B, Dunwoody, GA 30360. We hire within about a 40-minute drive (no traffic).
Job type: Full time (W-2). Shifts: Monday to Friday, 8 AM to 4 PM, with occasional early or late event days.
Pay: $18 to $20 per hour depending on experience (W-2). Overtime is paid at 1.5x after 40 hours in a week.
About the job
You run the day-to-day of our catering orders, from the moment an order arrives to the moment it is delivered and confirmed. You are the contact for clients, our kitchen and our drivers.
What you'll do
- Orders: receive and confirm catering orders from corporate clients and catering platforms (ezCater, ZeroCater, Foodsby, Fooda, direct calls and emails).
- Toast entry: enter and correct each order in Toast with the right items, quantity, time, address and notes and in Shipday for dispatch.
- Client communication: answer calls and emails, confirm details, handle changes (headcount, time, address) and follow up after delivery.
- Delivery coordination: assign orders to drivers in Shipday, give drivers the address, contact and timing, and track deliveries until they are confirmed delivered.
- Kitchen coordination: send prep lists to the kitchen and check that orders are packed correctly before they leave.
- Problem solving: handle late, missing or wrong orders and escalate issues to the owner or manager.
- Records: keep a daily list of orders, issues and client notes.
Required
- Comfortable on a desktop computer and with email, spreadsheets and phone calls.
- Clear, polite written and spoken English (Chinese or Spanish is a plus, not required).
- Accurate with details and times; able to handle many orders at once.
- Available Monday to Friday, 8 AM to 4 PM.
- Live within about a 40-minute drive.
- Legally authorized to work in the US.
Preferred: catering, restaurant or dispatch experience; Toast, ezCater, ZeroCater or Foodsby experience.
What we offer: employee meal discount; paid training; fixed weekday schedule.
How to apply: Answer every question and include a short example of how you handled a scheduling or order problem. Questions: 678-379-1717.