Back of House Manager
Position Overview
The Back of House Manager is responsible for leading the kitchen team and ensuring that every guest receives safe, high-quality food in a clean, efficient, and welcoming environment. This role plays a key part in developing team members, maintaining operational standards, and creating a strong culture within the restaurant.
The ideal candidate is a confident leader who enjoys developing people, thrives in a fast-paced environment, and takes pride in doing things the right way.
Key Responsibilities
Team Leadership & Development
- Lead, coach, and develop Back of House team members and leaders.
- Set clear expectations and hold the team accountable to Chick-fil-A standards.
- Train new team members on food preparation, safety, quality, and operational procedures.
- Provide ongoing feedback, encouragement, and recognition to help team members grow.
- Help identify and develop future kitchen leaders.
- Create a positive, respectful, and team-oriented work environment.
Kitchen Operations
- Oversee daily Back of House operations to ensure smooth and efficient service.
- Ensure food is prepared accurately, safely, and according to Chick-fil-A standards.
- Monitor food quality, portioning, holding times, and presentation.
- Maintain proper food safety and sanitation procedures.
- Ensure the kitchen, equipment, and storage areas remain clean and organized.
- Monitor inventory and help control food waste and operating costs.
- Identify operational challenges and implement solutions to improve efficiency.
Guest Experience
- Partner with Front of House leadership to ensure a seamless overall guest experience.
- Maintain a sense of urgency during busy periods while keeping quality and hospitality a priority.
- Address operational issues quickly and professionally.
- Help create a restaurant environment where guests and team members feel cared for.
Leadership & Administration
- Assist with scheduling, labor management, and deployment of team members.
- Monitor labor and productivity throughout each shift.
- Communicate important information, goals, and expectations to the Back of House team.
- Participate in leadership meetings and contribute ideas for improving the restaurant.
- Follow and reinforce all Chick-fil-A policies, procedures, and standards.
- Lead by example through a strong work ethic, positive attitude, and commitment to the team.
Qualifications
- Previous leadership or management experience preferred.
- Restaurant or food service experience preferred.
- Strong communication and interpersonal skills.
- Ability to coach, motivate, and hold others accountable.
- Strong organizational and problem-solving skills.
- Ability to remain calm and make decisions in a fast-paced environment.
- Commitment to food safety, cleanliness, and operational excellence.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.
- Must be able to stand for extended periods and perform the physical requirements of a restaurant environment.
What We’re Looking For
We are looking for someone who:
- Leads with a servant's heart
- Takes ownership and follows through
- Enjoys developing and investing in others
- Holds themselves and others to a high standard
- Is dependable, positive, and solutions-oriented
- Can lead confidently while still being part of the team
- Takes pride in creating an excellent experience for both guests and team members
Why Join Our Team?
As a Back of House Manager, you will have the opportunity to make a meaningful impact on both our restaurant and the people who work here. You’ll be part of a leadership team that values personal growth, teamwork, hospitality, and excellence.
This is more than managing a kitchen — it’s an opportunity to lead people, build a strong team, and help create an exceptional restaurant.
Work schedule
- Monday to Friday
- Weekend availability
- Night shift
- Overtime
- Day shift
- 8 hour shift
- 10 hour shift
- 12 hour shift
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount