Brand summary
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Job Description
Are you passionate about providing excellent service and creating unforgettable experiences for others? Do you enjoy going the extra mile to ensure that every guest feels special?
As a Leader in Training, you will build leadership skills while consistently demonstrating our core values, embracing the Chick-fil-A culture, and having a servant’s heart. In this role, you will be responsible for inspiring and guiding our Team Members to do the same.
You must have a passion for people and for serving others, a strong character, initiative, and a sense of urgency at all times. Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Leaders are expected to run the shift effectively and to coach and develop team members. Most importantly, Leaders lead by example and set the tone that others will follow.
The Leader in Training for West Springfield would begin their training at our Chicopee location, learning all the job responsibilities through an accelerated training and development plan, and, with demonstrated performance and competence, be relocated to the West Springfield location opening in Fall 2026.
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Tuition-free School through Point University
- Employee Discount
Team Leader Responsibilities:
- Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
- Offer immediate and respectful responses to guests' needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize the day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve others
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior professional experience leading a team for a minimum of 1 year