Every Piece is Important, and That Includes YOU!
Position Summary – A Day in the Life
The Shift Leader is responsible for Quality and Services systems in the restaurant. Shift Leaders Help coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Leader may open or close the restaurant in the absence of an Assistant General Manager or General Manager, ensuring a quality opening and/or closing.
Job Duties and Responsibilities
- Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
- Manages the people, product, and equipment of the restaurant to deliver the Mission & Promise.
- Manages food, labor and costs through training and coaching.
- Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
- Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
- Interacts with and listens to customers attentively and enthusiastically.
- Ensures customers receive their orders accurately and within the quoted promise times.
- Displays caring and empathy for customers and follows correct steps when resolving complaints.
- Contributes to the team morale by displaying enthusiasm and commitment by word and action.
- Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.
- Train and enforce the delivery driver routing system to best enhance customer service with hot and fresh product.
- Trains and enforces correct cash control procedures.
- Manages dough and day dots to ensure the best quality.
- Properly executes, enforces, and manages food safety and sanitation requirements.
Minimum Requirements
Education
- Basic Math and Reading Skills necessary
Physical Requirements
- Must be able to perform the essential functions of this position safely while meeting productivity standards
- Able to stand and/or walk entire shift
- Able to lift up to 50 pounds occasionally
- Occasional bending and twisting
Work Experience
- Previous Pizza management or restaurant management
Supplemental pay
Benefits
- Paid time off after 1 year
- 401(k)
- 401(k) matching
- Employee discount
- Some Tuition Reimbursement per semester if standards are met.
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