Operations Leader – Standards

Position Summary

The Operations Leader – Standards is responsible for maintaining and elevating operational excellence through a focused commitment to food safety, brand standards, cleanliness, and regulatory compliance. While remaining 100% operational, this leader takes on additional responsibility for monitoring, auditing, and improving the systems that ensure Chick-fil-A Hamlin consistently meets and exceeds both brand and regulatory expectations.

This position partners closely with the Front of House Director and Heart of House Director to evaluate performance, identify opportunities, and drive accountability related to operational standards throughout the restaurant.

Key Responsibilities

Standards & Compliance Oversight

• Review and monitor daily operational audits to ensure standards are consistently maintained.
• Conduct routine evaluations of restaurant appearance, cleanliness, food safety practices, and operational execution.
• Ensure compliance with Chick-fil-A brand standards and all applicable local and state health regulations.
• Identify areas of opportunity and partner with leadership to create corrective action plans.
• Identify, plan and execute corrective actions that achieve goals and accomplishments commensurate with performance and ability to do so.

Food Safety & Quality Assurance

• Serve as a champion for food safety throughout the restaurant.
• Monitor compliance with food safety procedures, holding times, temperatures, sanitation practices, and product quality standards.
• Review and communicate findings from food safety and quality reports.
• Assist in preparing for and maintaining readiness for all food safety and quality inspections.

Audit & Report Management

• Review and track key operational reports including, but not limited to:
• RSA/FSA Assessments
• QIV Reviews
• Ecosure Audits
• Smart Shopper Reports
• Brand Compliance Evaluations
• Communicate findings and trends to leadership teams.
• Ensure follow-up actions are completed and documented.

Team Member Standards

• Promote and uphold Chick-fil-A personal appearance and uniform standards.
• Coach team members and leaders on expectations regarding professionalism, food safety, and operational excellence.
• Provide real-time feedback and accountability when standards are not being met.

Operational Excellence

• Lead by example in daily operations while maintaining a standards-focused mindset./
• Reinforce a culture of excellence, attention to detail, and continuous improvement.

Continuous Improvement

• Identify recurring opportunities and recommend process improvements.
• Assist leadership in developing action plans to improve audit performance and overall operational execution.
• Support training initiatives related to food safety, cleanliness, and brand standards.

Qualifications & Requirements

• Strong understanding of Chick-fil-A operational standards and food safety procedures.
• Ability to assess, analyze, plan and direct actions to achieve the highest level of brand/business success.
• Strong and demonstrated leadership and ability to lead business operations to highest levels of success
• Demonstrated ability to coach and hold others accountable.
• Strong attention to detail and organizational skills.
• Ability to analyze reports and identify operational trends.
• Excellent communication and follow-through.
• ServSafe Manager Certification 
• Ability to execute and make business thrive through 5 step leadership process “Think-Plan-Communicate-Execute-Followup”

Key Traits for Success

• High attention to detail
• Commitment to excellence
• Strong accountability mindset
• Organized and process-oriented
• Ability to influence and coach others
• Passion for food safety and operational standards
• Positive attitude and servant leadership approach
• Trust, care, awareness, decision-making, maturity

Success Measures

• RSA/FSA performance
• QIV results
• Ecosure audit scores
• Smart Shopper scores
• Food safety compliance metrics
• Brand standards execution
• Restaurant cleanliness and appearance scores
• Corrective action completion and follow-up
• CEM scores

Work schedule

• 8 hour shift
• Weekend availability
• Day shift
• Night shift