About Us:
At Chick-fil-A, we believe in more than just serving delicious food; we strive to create exceptional guest experiences while fostering personal and professional growth in our team members. As we recruit our Operations Leader (Training), we're seeking individuals who are passionate about leadership, dedicated to excellence, and committed to ensuring the success of our business operations.
The Operations Lead – HOH Training is responsible for executing and maintaining excellence in
heart-of-house training systems. This leader ensures all new hires are trained to brand
standards and set up for long-term success. This role partners closely with the Training Director,
HOH Director, and HR Director to monitor progress, uphold accountability, and continuously
improve the training experience. This position remains 100% operational while taking on a
focused leadership role with added responsibility for overseeing and executing the
heart-of-house training program.
Key Responsibilities
Training Execution & Oversight
● Lead and oversee the training journey for all new HOH team members through training completion and beyond.
● Ensure all training pathways are completed accurately and on time
● Monitor progress and provide updates to Training Director, HOH Director, and HR Director
● Ensure all brand standards, systems, and procedures are taught and executed consistently
Trainer Development & Accountability
● Conduct regular check-ins with trainers to ensure proper execution of training processes
● Observe training sessions and provide real-time coaching and feedback
● Hold trainers accountable to training standards, checklists, and guest experience expectations
● Identify gaps in trainer performance and collaborate on development plans
New Hire Experience
● Serve as the primary point of contact for new hires during their training period
● Ensure new team members feel confident, supported, and connected to the team
● Address questions, concerns, and barriers to success early in the training process
Performance Tracking & Communication
● Maintain accurate tracking of training progress, certifications, and readiness
● Communicate clearly and consistently with leadership on training outcomes and opportunities
● Identify trends in training successes and opportunities for improvement
Operational Excellence
● Model Chick-fil-A standards in hospitality, food safety, and operational execution
● Support HOH operations while maintaining a training-first mindset
● Reinforce speed of service, accuracy, and guest connection through training initiatives
Continuous Improvement
● Partner with leadership to refine and improve training systems and materials
● Stay current on Chick-fil-A Pathway and best practices
● Proactively suggest enhancements to improve team member readiness and retention
Qualifications & Requirements
● Strong understanding of HOH operations and Chick-fil-A service standards
● Proven ability to train, coach, and develop others
● Excellent communication and organizational skills
● High attention to detail with strong follow-through
● Ability to lead with influence, accountability, and positivity
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Holidays
- Day shift
- Night shift
- Overtime
Supplemental pay
- Other
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Referral program
- Employee discount
- Paid training
- Other