We are recruiting our next Chick-fil-A Team Leader. A Team Leader is responsible for over sight of all business operations, leading and coaching team members to success growth, and an ensuring outstanding guest dining experience. Leaders are expected to be able to support business hours and to lead operations through a combination of opening, mid, and closing shifts. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment.
Responsibilities:
- Lead, direct and coach 15-20 team members in order to ensure the safe and proper execution of all business tasks.
- Optimize awareness, team maturity, and decision-making in order to achieve a 180 car/hour execution through drive-thru while achieving 98% order accuracy and top 20% CEM ratings in all other categories.
- Develop, plan and execute monthly and quarterly goals that achieve annual plan and goals.
- Be guest focused
- Promote all business culture and build an all-star team
- Financial accountability of transactions, funds deposits and safe guarding of daily revenues and finances.
- Successfully execute the Think - Plan - Communicate - Execute - Followup leadership functions and strategy.
- Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
- Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
- Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
- Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
- Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
- Making deliveries
- Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone
- Maintain food safety and cleanliness standards
- Open and/or close the restaurant leading the shift as a key holder
Requirements:
Full-time Position: Must be able to work flexible hours in order to meet business operations demands and operating hours. Leadership demands and business execution from open to close as well as some non-operational requirements on Sunday.
ServSafe Food Safety Manager Certification
Language: Proficient in English, preferred bilingual (Spanish, or others).
Education: High School Graduate, preferred two years of post-high school education or equivalent or Bachelor’s degree or above.
Must be hard-working, team-oriented, friendly, honest and have great customer service skills.
Reliable transportation with a current driver's license is required
Be authorized to work in the United States
Be at least 18 years old
Must have a High School diploma or equivalent
Be available to work any time including Saturdays- time off can be given for special requests
Have at least one-year previous restaurant management or leadership experience is preferred.
Excellent verbal and written communication skills
Physical requirements:
Must be able to stand for prolonged periods of time for up to 90% of the shift.
Must be able to lift a minimum of 25 pounds and up to 75 pounds in a repetitive motion as needed.
Must be able to sit for up to 10% at a time to complete any computer paperwork or reports
Work schedule
- 8 hour shift
- 10 hour shift
- 12 hour shift
- Weekend availability
- Holidays
- Day shift
- Night shift
- Overtime
Supplemental pay
- Other
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Flexible schedule
- Referral program
- Employee discount
- Paid training
- Other