An exit interview refers to the process of meeting with an employee who is about to leave an organization. Usually held on the employee’s last day of work, an exit interview is usually conducted by a representative of Human Resources. It is a face-to-face, one-on-one interview between HR and the employee.
What is the purpose of conducting an exit interview?
The primary purpose of conducting exit interviews is to obtain information from the employee about their experience in the company. It is an opportunity to gain honest feedback about the company, its policies, and other insights from the employee’s experience.
The exit interview is an important part of ending employment. Through exit interviews, the company can take a glimpse of the employee’s perspective and use this information to improve in relevant areas. Were there some concerns that could have been resolved before the employee’s resignation? Were there any issues that the employee would have wanted to raise before resigning? What could the employee say about the work environment?
While obtaining this information is helpful, keep in mind that the exit interview means that the employee is already leaving the company. This might not be of help to that certain employee anymore. However, improvements can be made for existing employees. In this way, exit interviews can improve employee retention.
Aside from getting honest feedback, the exit interview is a chance for the employee to clarify any questions on final pay, returning company tools and equipment, non-compete clauses, and other concerns about exiting the company. The exit interview is the last opportunity to serve the employee and make sure that the working relationship will end amicably.
What are some tips in conducting an exit interview?
Conducting an exit interview need not be daunting and overwhelming. Here are examples of helpful strategies in making an exit interview as smooth and meaningful as possible:
Each exit interview is unique. This is because each employee will have different experiences, reasons for leaving the company, and insights. Despite this, it is important to have an interview structure or outline in mind.
Explain the exit interview process, set expectations, and interview in a professional manner.
Assure the employee that their exit interview answers will be kept confidential.
Most companies ask the employee to fill out forms. While forms are helpful, talk with the employee face to face. Ask questions and allow the employee to elaborate on key areas.
While the main purpose of the exit interview is to ask what caused the employee to look for an opportunity elsewhere and gain valuable feedback, keep the exit interview on a positive note.
Be sincere in wishing the employees good luck in their future endeavors.
Make time in the exit interview for the employee to ask questions.
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