Computer Technician Job Description
Computer technicians are responsible for maintaining computer systems, troubleshooting internal system errors, maintaining internet connectivity, running diagnostic tests, maintaining service, and repairing computer hardware in your office. They can also be called on to provide internal technical support, which allows your employees to do some basic repairs and diagnostic processes over the phone with the technician.
Computer technicians are also called PC Technicians, Mac Technicians, and Desktop Support Technicians, though most are able to work with different kinds of computers and may not be limited to desktops or traditional personal computers.
Computer Technician Job Description Template
Our company is looking to hire a skilled computer technician to handle regular computer maintenance and repair on our computer system. Our technicians are responsible for monitoring, diagnostics, and ensuring that all our office systems are properly configured for maximum efficiency and uptime.
Your duties will include installing software patches, diagnosing and repairing common computer problems, monitoring internal networks, and repairing server errors. You will also be responsible for resolving hard disk failures, configuring software and drivers, and performing regular system upgrades and backups. We are also looking for a candidate that can implement and improve current data security systems, as well as manage workstations and write memos when needed for computer maintenance and system updates.
Our ideal candidate will have extensive technical expertise and a high-level knowledge of IT infrastructure. It will be your ongoing goal to help improve organizational efficiency and help the office meet key metrics. You will also be asked to pay attention to customer service needs and day-to-day optimization as you plan maintenance and upgrade schedules, along with any proposed changes to our IT infrastructure.
We are looking for someone with great problem-solving skills, extensive technical knowledge, and strong communication skills. You should also have good task management and be able to prioritize different concerns throughout the workday. Critical thinking skills are a must.
In addition to monitoring, enhancing system efficiency, and improving network security, you will also have the opportunity to introduce new technologies to the organization.
Computer Technician Responsibilities:
- Identify and troubleshoot problems
- Maintain office hardware and software
- Resolve network connectivity issues
- Repair motherboards
- Upgrade computer firmware
- Install software applications and CRM programs
- Schedule and oversee security updates
- Provide technical support
- Test and Debug programs
- Manage workstations
- Coach end-users through common problems
Computer Technician Requirements:
- Bachelor's Degree in Computer Science, Information Science, or similar
- Advanced problem-solving skills
- Active listening skills
- Prior knowledge of data storage and data recovery
- Service-oriented workplace persona
- High level of technical expertise
- Familiarity with a wide variety of computer systems
- Good time and task management skills
- Excellent written and verbal communication
- Extensive knowledge of computer software, hardware, and firmware
Computer Technician FAQ:
What Does a Computer Technician Do?
Computer technicians are your go-to technical support staff. They provide computer and network support for businesses, offices, and non-profit organizations. They can work directly for you, or be hired through a third-party computer support business. They handle the day to day maintenance of your computers and network, as well as perform maintenance and troubleshooting, and help to keep your systems up to date and working efficiently.
Can I Customize Your Computer Technician Position Description?
Absolutely. It’s important to customize your computer technician job listing to help indicate the kinds of responsibility your new technician will be taking on. If you’re looking for someone who can handle a large IT network largely on their own, that's very different from the kind of technician who will be working in a small environment, or with a team to manage a large server network.
Feel free to add or edit any of the details in this job template to better fit the needs of your company and specifics of the position you are offering.
What Information Should I Include When I Advertise a Computer Technician Job?
When you’re listing a job for a computer technician it’s important to make sure you include any information that can help differentiate your listing from the other options out there. Include your ideal qualifications and any educational requirements, especially if they aren’t considered normal for computer technicians.
If your IT system has specific software requirements, you may want to include those in your job listing. You should also include details about the specific duties for the job. You may even want to add some information about the size of the network and office your new computer technician will be handling.
All those details will help you attract more qualified candidates and will help eliminate candidates who don’t really want to do the kind of work you need. Start by adding details to our listing template until you’ve added all relevant details. Finally, streamline the content and get rid of redundant information until you have a clean and informative job listing.