Post a Job to Hire in Middletown, Delaware

Here is what we can offer you: 

• Free staff meals! 
• Additional employee discounts 
• Flexible schedules 
• Internal career growth opportunities

As a cashier at Wingstop, an individual will have to take and give out orders to the kitchen staff. He/she will have to be quick and efficient in communicating with crew members and kitchen staff to make sure the guests get their orders on time. A cashier will have to balance their cash drawers, listen and solve customer queries, and replace food if necessary. The individual has to be an ideal team player as this is a very fast paced and strenuous job, which requires him/her to be in the good books of everyone, including the guests.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Additional Information:

• Cashier and restaurant experience a plus!

• Food Handler Certification required

Key Skills/Abilities:

• Computer literate and comfortable using computerized register (POS) systems.

• Possess great cash handling skills.

• Professional, polite, and reliable even when under stress.

• Must have excellent interpersonal and people skills.

• Must have integrity, honesty and accountability.

Essential Duties & Responsibilities:

• Greet and welcome customers entering the restaurant and calling into the restaurant.
• Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Accurately process cash, credit card, and gift card transactions; verify age for alcohol purchases.
• Answer questions from customers and make menu recommendations.
• Monitor that all orders are read within Company quote times.
• Verify that all wings are presentable and double-checking all orders before giving the order to the customer(s).
• Balance the register at the end of the shift; deliver the amount before the next shift.
• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
• Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards
• Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.
• Leave customers with a positive, long-lasting impression of their WINGSTOP experience.
• Help the kitchen staff when needed.
• Follow directions when given by the managers.

How it’s Done:

PEOPLE:

- Greets guests with smile and provides service that invites interaction with our guest.

- Ability to interact in a positive and professional manner with guests and coworkers.

- Anticipates and exceeds guests’ expectations and needs

- Suggests appropriate flavor combinations and menu complements to enhance the quality of the guest experience.

- Engages guests in dining room through “Table Touch”

- Learns team effectiveness skills

- Is empowered to make it right for the guest.

PROCESS:

- Rings orders accurately by using the point-of-sale system.

- Receives cash and credit card payments and issues receipts or change due to guest.

- Prepares and packages food and drink products.

- Responsible for always maintaining the cleanliness of the restaurant, interior and exterior.

- Frequently cleans the service line, restrooms, equipment, and dining area

- Assist in maintaining overall restaurant cleanliness.

- Replenishes food in serving stations and holding areas appropriately.

- Resolves customer complaints using “BLAST” (Believe, Listen, Apologize, Satisfy & Add Value, Thank)

- Maintain health and safety standards in work area.

- Unloads and stocks inventory items as needed.

- Willingness to learn all areas of restaurant operations & work multiple stations.

PROFIT:

- Accountable for overages and shortages, accuracy, and security.

- Addresses guest needs and concerns as they relate to cash handling and order preparation.

- Making recommendations for improvement.

- Never walk past a problem.

What will make you successful:

People Skills:

- Keeping it real and being yourself.

- Having a positive attitude and a genuine desire to make others happy and serve one another.

- Take pride in what you do and take personal accountability. 

- Treating others with respect and care and be welcoming to new team members.

- Communicating effectively.

- Be self-motivated and action oriented.

- Hold each other accountable.

- Be curious.

Non-Negotiables:

- Prompt and regular attendance on assigned shifts

- Be dependable and reliable

- Follows uniform and grooming standards and policies.

Minimum Requirement: Must be at least sixteen (16) years of age

Availability: Must be available to work evenings, weekends, and holidays.

Physical Requirements: 

- Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. 

- Stand for long periods of time. 

- Frequently squat or stoop to reach items on low shelves or off the floor. 

- Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment.

- Requires frequent motions of bending, wiping, sweeping, and mopping.

- Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant.

What you can expect from us:

Opportunities development

Pathway for career growth 

Flexible hours

Competitive Pay 

Values driven leadership team

About Rackson Restaurants:

Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and commitment to values-based leadership. Putting people first is at the core of the Company culture.

 Compensation:

• Hourly
• Competitive for the food industry
• Room for advancement within the company

It is our policy to train Crew in as many skill areas as possible. You may not always be working 

in the same position. This makes your job more interesting to you as well as provides your manager

with a well-trained crew, able to handle any work that needs to be done. This doesn't limit the things

that you may be asked to do.

Benefits:

- Full and Part-time openings

- Flexible scheduling

- Free meals when scheduled to work

- Paid weekly on Fridays

- Work with school and sports schedules

- 401-K Retirement plan

- Health/Vision/Dental/Life Insurance available for full-time employees

- Paid holidays for full-time employees.  Easter, Thanksgiving, and Christmas.

Benefits:

● Competitive Pay

● Flexible Hours

● Extensive Training

● Real Advancement Opportunities

Responsibilities of a Host::

● Greeting, seating, and escorting guests.

● Opens door for guests arriving and departing.

● Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.

● Process To-Go and Delivery Orders

● Manage Wait List when the restaurant is busy

● Providing menu recommendations and additional information.

● Upselling additional products when appropriate.

● Taking orders using software, order slips, or by memorization.

● Communicating order details to the kitchen staff.

● Delivering food and beverages in a timely fashion to outside guests.

● Delivering checks and collecting bill payments.

● Cleaning and maintaining the appearance of the restaurant

● Providing exceptional customer experience.

Host Job Requirements::

● Prior experience as a host is a plus.

● Must showcase teamwork and communication skills.

● Must be able to handle money transactions responsibly.

● Must be able to multitask and act quickly.

● Must be flexible and ready to work in shifts.

● Must be a team player.

Responsibilities of a Host:

• Greeting, seating, and escorting guests.

• Opens door for guests arriving and departing.

• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.

• Process To-Go and Delivery Orders

• Manage Wait List when the restaurant is busy

• Providing menu recommendations and additional information.

• Upselling additional products when appropriate.

• Taking orders using software, order slips, or by memorization.

• Communicating order details to the kitchen staff.

• Delivering food and beverages in a timely fashion to outside guests.

• Delivering checks and collecting bill payments.

• Cleaning and maintaining the appearance of the restaurant

• Providing exceptional customer experience.

Host Job Requirements:

• Prior experience as a host is a plus.

• Must showcase teamwork and communication skills.

• Must be able to handle money transactions responsibly.

• Must be able to multitask and act quickly.

• Must be flexible and ready to work in shifts.

• Must be a team player.

Benefits

• Competitive Pay

• Flexible Hours

• Extensive Training

• Real Advancement Opportunities

Responsibilities of a Dishwasher::

● Maintaining a clean and well-organized working environment

● Bussing tables to collect soiled plates and flatware

● Maintaining the availability of clean dishes at all times

● Cleaning kitchen appliances and machines

● Helping other team members to unload and store deliveries

● Assist other staff members with tasks when the need arises

● Adhere to food safety procedures and regulations

● Taking out the trash

● Rinsing garbage cans

Dishwasher Job Requirements::

● Must have minimal work experience as a dishwasher

● Must be proficient in operating with different types of dishes

● Must know and follow all food safety procedures

● Must carry at least a high school diploma or an equivalent

● Must have communication skills

● Must be able to prioritize tasks

Benefits:

● Competitive Pay

● Flexible Hours

● Extensive Training

● Real Advancement Opportunities

Responsibilities of a Dishwasher:

• Maintaining a clean and well-organized working environment

• Bussing tables to collect soiled plates and flatware

• Maintaining the availability of clean dishes at all times

• Cleaning kitchen appliances and machines

• Helping other team members to unload and store deliveries

• Assist other staff members with tasks when the need arises

• Adhere to food safety procedures and regulations

• Taking out the trash

• Rinsing garbage cans

Dishwasher Job Requirements:

• Must have minimal work experience as a dishwasher

• Must be proficient in operating with different types of dishes

• Must know and follow all food safety procedures

• Must carry at least a high school diploma or an equivalent

• Must have communication skills

• Must be able to prioritize tasks

Benefits

• Competitive Pay

• Flexible Hours

• Extensive Training

• Real Advancement Opportunities