Mystery Shopper Job Descriptions

Create your own Mystery Shopper job description, or find job description examples you can re-use to hire faster.

Mystery Shopper Job Description Template

Job Title: Mystery Shopper

Job Summary: We are seeking a detail-oriented and reliable Mystery Shopper to evaluate the customer service and overall experience at various retail locations. The Mystery Shopper will be responsible for visiting assigned stores, making purchases, and providing detailed feedback on their experience.


  • Visit assigned stores and make purchases according to provided guidelines
  • Observe and evaluate the customer service provided by store employees
  • Assess the cleanliness and organization of the store
  • Provide detailed feedback on the overall shopping experience
  • Submit reports in a timely manner


  • High school diploma or equivalent
  • Excellent communication and observation skills
  • Ability to follow detailed instructions
  • Reliable transportation and willingness to travel to various locations
  • Access to a computer and internet for report submission

Preferred Qualifications:

  • Prior experience as a Mystery Shopper or in a customer service role
  • Experience in retail or hospitality industries
  • Flexibility to work weekends and evenings

Physical Demands:

  • Ability to stand and walk for extended periods of time
  • Ability to lift and carry up to 25 pounds

Salary: Hourly rate varies depending on location and assignment.

Application Process: To apply, please submit your resume and a brief cover letter outlining your relevant experience and availability.

Frequently Asked Questions about hiring a Mystery Shopper

What is the best way to find and hire a Mystery Shopper near me?
Online job boards are the best place to find qualified Mystery Shopper applicants. Employers posting their Mystery Shopper job on Indeed get about 16 applications from that board on average.
Which job boards should I post on to find Mystery Shopper applicants?
You should post to multiple job boards at once. The most successful job postings for a Mystery Shopper are on Indeed – but on average, employers post to 14 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 10 hours on average, which is shorter than the national average for Mystery Shopper positions.
What's the best way to communicate with applicants looking for a Mystery Shopper role?
SMS has 81% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Mystery Shopper job applicants?
Hourly paid workers, such as Mystery Shoppers are actually more engaged when texting about jobs. We have found that text messages are 113% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Mystery Shopper applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Mystery Shopper for
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A revolutionary hiring process for Servicess positions Hiring restaurant staff in San Francisco can be a tough job. Workstream can help accelerate the process by letting you post on job boards like Indeed within seconds.

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