Post a Job to Hire in Mercerville, New Jersey

How it’s Done:

PEOPLE:

- Greets guests with smile and provides service that invites interaction with our guest.

- Ability to interact in a positive and professional manner with guests and coworkers.

- Anticipates and exceeds guests’ expectations and needs

- Suggests appropriate flavor combinations and menu complements to enhance the quality of the guest experience.

- Engages guests in dining room through “Table Touch”

- Learns team effectiveness skills

- Is empowered to make it right for the guest.

PROCESS:

- Rings orders accurately by using the point-of-sale system.

- Receives cash and credit card payments and issues receipts or change due to guest.

- Prepares and packages food and drink products.

- Responsible for always maintaining the cleanliness of the restaurant, interior and exterior.

- Frequently cleans the service line, restrooms, equipment, and dining area

- Assist in maintaining overall restaurant cleanliness.

- Replenishes food in serving stations and holding areas appropriately.

- Resolves customer complaints using “BLAST” (Believe, Listen, Apologize, Satisfy & Add Value, Thank)

- Maintain health and safety standards in work area.

- Unloads and stocks inventory items as needed.

- Willingness to learn all areas of restaurant operations & work multiple stations.

PROFIT:

- Accountable for overages and shortages, accuracy, and security.

- Addresses guest needs and concerns as they relate to cash handling and order preparation.

- Making recommendations for improvement.

- Never walk past a problem.

What will make you successful:

People Skills:

- Keeping it real and being yourself.

- Having a positive attitude and a genuine desire to make others happy and serve one another.

- Take pride in what you do and take personal accountability. 

- Treating others with respect and care and be welcoming to new team members.

- Communicating effectively.

- Be self-motivated and action oriented.

- Hold each other accountable.

- Be curious.

Non-Negotiables:

- Prompt and regular attendance on assigned shifts

- Be dependable and reliable

- Follows uniform and grooming standards and policies.

Minimum Requirement: Must be at least sixteen (16) years of age

Availability: Must be available to work evenings, weekends, and holidays.

Physical Requirements: 

- Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. 

- Stand for long periods of time. 

- Frequently squat or stoop to reach items on low shelves or off the floor. 

- Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment.

- Requires frequent motions of bending, wiping, sweeping, and mopping.

- Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant.

What you can expect from us:

Opportunities development

Pathway for career growth 

Flexible hours

Competitive Pay 

Values driven leadership team

About Rackson Restaurants:

Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and commitment to values-based leadership. Putting people first is at the core of the Company culture.

The Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.

Our Benefits:

• $18 an hour to start (Must be 18 years of age to apply)
• pay raises at 90 days, 6 months, 12 months, and every 6 months after that
• Weekly and Monthly contests to win prizes and money
• Full-time after 90 days of employment if desired
• Career Advancement in management
• Paid training
• Medical and Dental benefits are available
• 401(k)
• Quarterly team outings & Holiday parties
• Employee & Member Bonus Referral programs
• Educational & Enrichment programs
• Employee family swim lesson discount
• Closed on Holidays
• Break room with snacks and drinks
• Closed on Sundays and Federal Holidays
• Aqua-Tots Core Values

The Details:

You will be engaging with families and children ages 4 months to 12 years of age in the joy of learning & swimming. Watch this video to learn more about working at Aqua-Tots! https://youtu.be/XJlu3G3Y2dk

What we are looking for

• Strong hospitality and customer service skills
• Availability to work at least two weekday afternoon shifts (3:15 - 8:15 pm) AND Saturdays (8:30 am - 1:30 pm or 12:30 pm - 5:00 pm) required*
• Must be comfortable multi-tasking and working with computers
• Must have attention to detail
• Must be comfortable working with a scheduling system
• One year of the demonstrated hospitality industry or customer service representative experience - preferred
• One year of demonstrated sales experience - preferred
• Bilingual is a *plus*

Our Advice:

If you are worried or feel that you don't have the experience or qualifications we are looking for, apply anyway! We hire for personality and train for skill. If you are smart and have the desire to learn, then we want to hear from you.

REQUIREMENTS

Must commit to 2 workdays & Saturdays at a minimum

Job Description:

Customer Service Specialist Job Details:

• Greet customers when they come into the facility

• Communicate effectively with potential and existing customers

• Build relationships with families and get to know their names and their children’s names

• Handle customer complaints gracefully with a win/win outcome

• Lead by example for other staff members by using the customer-focused principle in every customer interaction

• Answering sales calls and conducting tours

• Enrolling children in swim lessons and managing the lesson schedules

• Engaging with Children and Families on the joy of learning & swimming

• Smiling and having fun

• Answering questions and providing feedback to children and parents

• Ensuring a fantastic, family-friendly experience

Our location is 1102 Nixon Drive Mt. Laurel, NJ 08054

Work in a Chick-fil-A restaurant

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.

Flexible Hours

You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays

All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly With A Chick-fil-A Operator

The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Competitive Pay

Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work

At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

No Experience Is Necessary

We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.

Requirements

You must be hard-working, team-oriented, friendly, honest and have great customer skills.

18+ are particularly encouraged to apply.

Candidates must be able to work nights and Saturday shifts!

Additional Info

Flexible Hours...You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them. All Chick-fil-A Units are closed on Sundays so you can have a day off to spend with family and friends.

College Scholarships...At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.

Competitive Pay...Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. 

It's a Friendly Place to Work...At Chick-fil-A, we consider our team to be more than just employees. Our extremely low turnover rate is proof that people love working here.

Opportunity for advancement!

Physical Requirements::

• Standing/Walking: Remaining on one’s feet in an  upright position at a workstation or moving about in a  work area.
• Carrying: Moving an object usually by holding it in  hands or arms, or on shoulders.
• Lifting: Raising an object from one level to another with  hands or arms and/or shoulders, back and legs
• Pushing/Pulling: Exerting force upon an object so that  object moves away from/towards the force.
• Stooping; Bending body downward and forward by  bending spine at waist.
• Bending: Bending knees to come to rest on knees or  knee.
• Reaching; Extending hands or arms in any direction.
• Handling; Seizing, holding, grasping, turning or  otherwise performing precision work with hands.
• Bending/Twisting; Continual intermittent twisting of the  spine.
• Talking; Expressing or exchanging ideas by means of  the spoken work.
• Hearing; Receiving detailed information through oral  communication.
• Vision; Clarity of vision at near or far distances.
• Computer usage or other special equipment operated.

Essential Skills::

• Guest service mentality; has a genuine desire to serve the customer 
• Maintains a calm, tactful demeanor when dealing with difficult situations 
• Manages multiple projects and timelines with a sense of urgency and follow through 
• Well organized and detail oriented 
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement 
• Has an outgoing personality 
• Strong work ethic 
• Has restaurant industry experience 
• Maintains regular and predictable attendance 
• Must have a valid U.S. Driver’s license 
• Must be 18+ years old 
• Other duties as assigned

Team Focus::

• Brings problems to the attention of the supervisor; is willing to ask for help.  
• Identifies and introduces new ideas and solutions to create efficiency in the operation.  
• Represents the brand and department in a professional and polished manner at all times.

Essential Duties and Responsibilities::

• Partners with General Managers and staff to run an excellent operation, showing leadership, be a team player, maintain a professional demeanor and help crew members meet the standards for  quality customer service 
• Provide the necessary counsel and assistance to ensure managers’ establish business plans to help keep restaurants profitable 
• Ensure the company is making a profit by following guidelines for sales growth, food prices and  employee wages 
• Responsible for undergoing further training as well as training the staff. Training covers not just the  scope of the restaurant's operations but also personal development 
• Coaches store managers how to handle progressive discipline, termination issues and employee  development opportunities in both one on one and group training sessions 
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained 
• Continually evaluate and react to performance issues and actively recruit restaurant staff  candidates 
• Ensures that all restaurants maintain a Theoretical to Actual COGS variance of less than 2%  
• Ensures that labor standards are followed in all restaurants and scheduled to actual labor stays  within 2% variance 
• Familiar with Aloha and NBO 
• Any other responsibilities as assigned by the Director of Operations

Essential Duties and Responsibilities:

• Partners with General Managers and staff to run an excellent operation, showing leadership, be a team player, maintain a professional demeanor and help crew members meet the standards for  quality customer service 
• Provide the necessary counsel and assistance to ensure managers’ establish business plans to help keep restaurants profitable 
• Ensure the company is making a profit by following guidelines for sales growth, food prices and  employee wages 
• Responsible for undergoing further training as well as training the staff. Training covers not just the  scope of the restaurant's operations but also personal development 
• Coaches store managers how to handle progressive discipline, termination issues and employee  development opportunities in both one on one and group training sessions 
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained 
• Continually evaluate and react to performance issues and actively recruit restaurant staff  candidates 
• Ensures that all restaurants maintain a Theoretical to Actual COGS variance of less than 2%  
• Ensures that labor standards are followed in all restaurants and scheduled to actual labor stays  within 2% variance 
• Familiar with Aloha and NBO 
• Any other responsibilities as assigned by the Director of Operations

Team Focus:

• Brings problems to the attention of the supervisor; is willing to ask for help.  
• Identifies and introduces new ideas and solutions to create efficiency in the operation.  
• Represents the brand and department in a professional and polished manner at all times.

Essential Skills:

• Guest service mentality; has a genuine desire to serve the customer 
• Maintains a calm, tactful demeanor when dealing with difficult situations 
• Manages multiple projects and timelines with a sense of urgency and follow through 
• Well organized and detail oriented 
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement 
• Has an outgoing personality 
• Strong work ethic 
• Has restaurant industry experience 
• Maintains regular and predictable attendance 
• Must have a valid U.S. Driver’s license 
• Must be 18+ years old 
• Other duties as assigned

Physical Requirements:

• Standing/Walking: Remaining on one’s feet in an  upright position at a workstation or moving about in a  work area.
• Carrying: Moving an object usually by holding it in  hands or arms, or on shoulders.
• Lifting: Raising an object from one level to another with  hands or arms and/or shoulders, back and legs
• Pushing/Pulling: Exerting force upon an object so that  object moves away from/towards the force.
• Stooping; Bending body downward and forward by  bending spine at waist.
• Bending: Bending knees to come to rest on knees or  knee.
• Reaching; Extending hands or arms in any direction.
• Handling; Seizing, holding, grasping, turning or  otherwise performing precision work with hands.
• Bending/Twisting; Continual intermittent twisting of the  spine.
• Talking; Expressing or exchanging ideas by means of  the spoken work.
• Hearing; Receiving detailed information through oral  communication.
• Vision; Clarity of vision at near or far distances.
• Computer usage or other special equipment operated.

SOMETHING TO HANG YOUR HAT ON 

As a Team Member, your personality and commitment to create a delicious experience for everyone plus Arby's amazing offerings in Meatcraft equals the complete sandwich. You'll help operate our restaurants on a day to day basis, ensuring that your service will keep our customers coming back for more. 

WE HAVE THE MEATS -- YOU HAVE THE TALENT 

You know the business. You are eager to join the Arby's Team and aren't afraid to share your love of meat.

You inspire smiles. You're familiar with and have impressive examples of providing exceptional customer service and will uphold Company Core Values.

You're ready to learn all the meat cuts. You're not afraid to jump in and help your team. Even if that means eating the last roast beef sandwich. 

THE ROAD TO SUCCESS IS PAVED WITH MEATS 

What else is in it for you? A lot! Competitive pay, Team Member discounts, incentive contests, insurance options, and flexible scheduling.