Call Center Customer Service Representative Job Descriptions

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Call Center Customer Service Representative Job Description Template

Job Title: Call Center Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused individual to join our call center team as a Customer Service Representative. The successful candidate will be responsible for answering incoming calls, resolving customer inquiries, and providing exceptional customer service.

Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide accurate information about products and services to customers
  • Resolve customer complaints and issues in a timely and effective manner
  • Document customer interactions and transactions in the appropriate systems
  • Meet or exceed performance goals and metrics

Requirements:

  • High school diploma or equivalent
  • Previous customer service experience in a call center environment preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills
  • Proficient in Microsoft Office and other computer applications

Working Conditions:

  • Full-time position with flexible scheduling
  • Work in a call center environment with a team of customer service representatives
  • May be required to work weekends and holidays
  • May be required to sit for extended periods of time

Salary and Benefits:

  • Competitive salary based on experience and qualifications
  • Comprehensive benefits package including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holidays

Frequently Asked Questions about hiring a Call Center Customer Service Representative

What is the best way to find and hire a Call Center Customer Service Representative near me?
Online job boards are the best place to find qualified Call Center Customer Service Representative applicants. Employers posting their Call Center Customer Service Representative job on Indeed get about 17 applications from that board on average.
Which job boards should I post on to find Call Center Customer Service Representative applicants?
You should post to multiple job boards at once. The most successful job postings for a Call Center Customer Service Representative are on Indeed – but on average, employers post to 10 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 15 hours on average, which is shorter than the national average for Call Center Customer Service Representative positions.
What's the best way to communicate with applicants looking for a Call Center Customer Service Representative role?
SMS has 80% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Call Center Customer Service Representative job applicants?
Hourly paid workers, such as Call Center Customer Service Representatives are actually more engaged when texting about jobs. We have found that text messages are 106% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Call Center Customer Service Representative applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Call Center Customer Service Representative for
your Customer Services business

A revolutionary hiring process for Customer Services positions

A revolutionary hiring process for Customer Services positions Hiring restaurant staff in San Francisco can be a tough job. Workstream can help accelerate the process by letting you post on job boards like Indeed within seconds.


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Print out your unique QR code and text message number. Applicants scan/text to see all open positions and apply right away.

Automated & 2-Way SMS

Engage with applicants via text. Include links to screening questions, forms, and more. Use 2-way text to answer questions.

Endless Integrations

Connect Workstream to your calendar so applicants can schedule interviews. Streamline onboarding with background check & HR integrations.

Candidate Tracking & Scoring

View all your applicants and employees in one place. Make notes on their progress. Access their docs anytime from anywhere.

Customizable Templates

We provide templates for everything from job postings to offer letters. Send links to docs and tax forms via text message so new hires sign digital copies.

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