Collection Agent Job Descriptions

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Collection Agent Job Description Template

Job Title: Collection Agent

Job Summary: We are seeking a highly motivated and experienced Collection Agent to join our team. The successful candidate will be responsible for contacting customers who have outstanding debts, negotiating payment plans, and ensuring timely payments. The Collection Agent will also be responsible for maintaining accurate records of all collections activities and communicating with other departments as needed.


  • Contact customers who have outstanding debts and negotiate payment plans
  • Ensure timely payments and follow up with customers as needed
  • Maintain accurate records of all collections activities
  • Communicate with other departments as needed to resolve customer issues
  • Provide excellent customer service and maintain a positive attitude
  • Meet or exceed monthly collection goals


  • High school diploma or equivalent
  • Minimum of 2 years of experience in collections or a related field
  • Excellent communication and negotiation skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Proficient in Microsoft Office and collections software
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Physical Demands:

  • Ability to sit for extended periods of time
  • Ability to use a computer and phone for extended periods of time
  • Ability to lift up to 25 pounds

Working Conditions:

  • Office environment
  • May require occasional evening or weekend work

Salary: Competitive salary based on experience and qualifications.


  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays

Frequently Asked Questions about hiring a Collection Agent

What is the best way to find and hire a Collection Agent near me?
Online job boards are the best place to find qualified Collection Agent applicants. Employers posting their Collection Agent job on Indeed get about 17 applications from that board on average.
Which job boards should I post on to find Collection Agent applicants?
You should post to multiple job boards at once. The most successful job postings for a Collection Agent are on Indeed – but on average, employers post to 10 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 18 hours on average, which is shorter than the national average for Collection Agent positions.
What's the best way to communicate with applicants looking for a Collection Agent role?
SMS has 81% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Collection Agent job applicants?
Hourly paid workers, such as Collection Agents are actually more engaged when texting about jobs. We have found that text messages are 122% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Collection Agent applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Collection Agent for
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