Call Center Representative Job Descriptions

Create your own Call Center Representative job description, or find job description examples you can re-use to hire faster.

Call Center Representative Job Description Template

Job Title: Call Center Representative

Job Summary: We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The successful candidate will be responsible for answering incoming calls, providing information to customers, and resolving customer issues in a timely and professional manner. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for providing exceptional customer service.


  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide accurate information to customers regarding products, services, and pricing
  • Resolve customer issues and complaints in a timely and efficient manner
  • Document all customer interactions and maintain accurate records
  • Follow up with customers to ensure their issues have been resolved to their satisfaction
  • Meet or exceed performance goals and metrics


  • High school diploma or equivalent
  • Previous experience in a call center or customer service environment preferred
  • Excellent communication skills, both verbal and written
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and ability to think on your feet
  • Ability to work independently and as part of a team
  • Flexibility to work various shifts, including evenings and weekends


  • Competitive salary
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays
  • Career advancement opportunities

About Our Company:

Our company is a leader in the industry, providing innovative solutions to our customers. We are committed to providing exceptional customer service and creating a positive work environment for our employees. We value diversity and are an equal opportunity employer.

Frequently Asked Questions about hiring a Call Center Representative

What is the best way to find and hire a Call Center Representative near me?
Online job boards are the best place to find qualified Call Center Representative applicants. Employers posting their Call Center Representative job on Indeed get about 11 applications from that board on average.
Which job boards should I post on to find Call Center Representative applicants?
You should post to multiple job boards at once. The most successful job postings for a Call Center Representative are on Indeed – but on average, employers post to 11 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 18 hours on average, which is shorter than the national average for Call Center Representative positions.
What's the best way to communicate with applicants looking for a Call Center Representative role?
SMS has 84% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Call Center Representative job applicants?
Hourly paid workers, such as Call Center Representatives are actually more engaged when texting about jobs. We have found that text messages are 170% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Call Center Representative applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Call Center Representative for
your Customer Services business

A revolutionary hiring process for Customer Services positions

A revolutionary hiring process for Customer Services positions Hiring restaurant staff in San Francisco can be a tough job. Workstream can help accelerate the process by letting you post on job boards like Indeed within seconds.

1-Click Job Posting

No more tedious copy and pasting. We integrate with all the top job boards. All applicants funnel into one intuitive dashboard.

Text-to-Apply Posters

Print out your unique QR code and text message number. Applicants scan/text to see all open positions and apply right away.

Automated & 2-Way SMS

Engage with applicants via text. Include links to screening questions, forms, and more. Use 2-way text to answer questions.

Endless Integrations

Connect Workstream to your calendar so applicants can schedule interviews. Streamline onboarding with background check & HR integrations.

Candidate Tracking & Scoring

View all your applicants and employees in one place. Make notes on their progress. Access their docs anytime from anywhere.

Customizable Templates

We provide templates for everything from job postings to offer letters. Send links to docs and tax forms via text message so new hires sign digital copies.