banter with people, and enjoy sharing your life, then working at here may be for you. Besides learning our business and pleasing people with our great authentic sandwiches, you'll learn a whole new level of social decorum to take through life.

Schlotzsky's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment than bring your energy and come grow with us!

Responsibilities:

• Greet customers, take orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot sandwiches to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Schlotzsky's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Requirements:

Schlotzsky's Associates are empowered with the task of delivering high quality made to order foods and providing a clean and healthy eating environment for our guests. Associates are trained to work in one or more stations in the restaurant. Emphasis is placed on "teamwork" and all Associates are expected to accept assignments and follow leadership direction to contribute to the success of the team on a daily basis.

Some requirements include but not limited to the following:

GENERAL AND PHYSICAL REQUIREMENTS:

• Must be at least 18 years of age in order to operate certain kitchen equipment.
• Essential functions of the position include, but is not limited to:
• Lifting and carrying objects weighing up to 30 pounds.
• Lifting a 33 gallon trash bag from trash container.
• Standing and walking throughout a scheduled shift.
• Bending, stretching and kneeling to reach certain products or clean certain areas of the restaurant.
• Performing repetitive hand and arm motions.
• Certain job functions require ability to perform repetitive slicing motions with a sharp knife.
• Certain job functions require ability to handle hot food by hand for several seconds at a time, throughout a scheduled shift.
• Must adhere to strict safety and sanitation standards.
• Report to work timely for each scheduled shift.
• Arrive and depart from work meeting all uniform and grooming standards.
• Must become familiar with and adhere to all Company policies and procedures.
• Smile at all times.

Responsibilities

• Greet customers, take orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot sandwiches to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Schlotzsky's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Requirements

Schlotzsky's Associates are empowered with the task of delivering high quality made to order foods and providing a clean and healthy eating environment for our guests. Associates are trained to work in one or more stations in the restaurant. Emphasis is placed on "teamwork" and all Associates are expected to accept assignments and follow leadership direction to contribute to the success of the team on a daily basis.

Some requirements include but not limited to the following:

GENERAL AND PHYSICAL REQUIREMENTS:

• Must be at least 18 years of age in order to operate certain kitchen equipment.
• Essential functions of the position include, but is not limited to:
• Lifting and carrying objects weighing up to 30 pounds.
• Lifting a 33 gallon trash bag from trash container.
• Standing and walking throughout a scheduled shift.
• Bending, stretching and kneeling to reach certain products or clean certain areas of the restaurant.
• Performing repetitive hand and arm motions.
• Certain job functions require ability to perform repetitive slicing motions with a sharp knife.
• Certain job functions require ability to handle hot food by hand for several seconds at a time, throughout a scheduled shift.
• Must adhere to strict safety and sanitation standards.
• Report to work timely for each scheduled shift.
• Arrive and depart from work meeting all uniform and grooming standards.
• Must become familiar with and adhere to all Company policies and procedures.
• Smile at all times.

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take customers' orders

input and process orders

address customer's questions and concerns

resolve customer complaints

assemble orders correctly to meet quality standards and hygiene requirements

check food is served at correct temperature

check the food portions are the correct size

check food presentation is to standard and according to instructions

place food orders in appropriate packaging

serve food to the customer from the counter

may be required to serve customers on dishes or trays in the seating area

Taking payment for orders

• receive and process payments via cash or card
• operate cash registers and card machines
• count money in the cash drawer at start and end of each shift
• issue receipts

Preparing and cooking food

• preparing cold food orders 
• prepare or assist in preparation and cooking of hot food orders 

Maintenance and housekeeping

• replenish utensils, napkins, condiments as needed
• may perform inventory control
• clearing tables and trays
• cleaning utensils and equipment
• cleaning and washing food service areas, work areas and floors
• collect and dispose of trash and garbage according to regulations and standards

Physical job requirements

• able to stand for long periods of time
• physical dexterity required to clean work and eating areas
• able to use cleaning equipment and supplies

Skills and Competencies

• good communication skills - able to follow instructions, able to take orders accurately, able to understand and follow health and safety procedures
• numeracy skills
• customer service orientation
• ability to stay calm under pressure
• ability to work as part of a team
• adaptability to meet competing demands
• flexibility regarding work schedules
• high energy level

Education and Experience

• no formal education requirements
• often requires no experience if on-the-job training is offered
• knowledge of health, hygiene and safety regulations
• Knowledge of relevant food preparation and presentation methods and techniques

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ingredient – hospitality. Through outstanding hospitality, you see to it that every guest’s visit is a great one. As a member of the cheerful and energetic ColdLine team, you welcome guests, place their orders, keep the dining area tidy, and prepare the delicious frozen custard treats.

> Part time/variable work schedules (up to 32 avg hours); Competitive Pay based on experience.

Requirements (must be 16 or older):

To perform the job successfully, an individual should demonstrate the following competencies: 

• Guest Service
• Dependability
• Attention to Detail
• Initiative
• Teamwork

Rewards and Perks:

• Fun! Work with friends and great people!
• Casual workplace - Jeans, Company supplied t-shirt, hat and a smile is the uniform of our team
• Competitive wages – based on experience
• Great meal discount
• Opportunities to advance and grow, Promote from within culture
• Flexible schedules for outside activities and school

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join our growing family!

 

Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality. 

 

General Accountability:

· Provide the highest quality of service to the customer at all times

· Promptly and effectively handle guest complaints and requests

· Check guests in and out efficiently and in a friendly manner

· Post guest charges and compute guest bills collect payment and make change for hotel  guests

· Follow all cash handling procedures as required

· Handle guest mail and messages per established procedures

· Develop a thorough knowledge of room locations room rates amenities and selling strategies

· Take reservations on property

· Block rooms and handle special requests

· Monitor room availability

· Handle safe deposit boxes used by guests per established procedures

· Keep lobby and desk area clean and presentable

· Have a thorough knowledge of emergency and security procedures

· Offer and properly handle requests for wake-up calls

· Ensure all rooms are check in property and a valid and working form of payment is collected

· Communicate with incoming staff and management by logging pertinent information in the pass on log

· Keep maintenance informed of all maintenance needs

· Must wear proper uniform at all times in accordance with Standards

· Participate in any sales lead generator (will vary by property)

Specific Essential Tasks/Duties:

· Must be able to complete all required training in timely manner as required by the brand

· Participate in daily and weekly team meetings

· Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals

· Process guest arrivals and departures including all necessary payments.

· Handle & coordinate room assignments and pre-arrivals.

· Handle guests concerns.

· Offer referral for services and handle requests for information.

· Handle and store guest luggage.

· Assist with the check-in and check-out of groups and tours

· Answer switchboard with standards of proper telephone etiquette

· Communicate with housekeeping on any issues guest request early arrivals late departures

· Perform all duties as indicated in the shift checklist report

· Maintains a favorable working relationship with all other company employees to foster and promote

a cooperative and harmonious working climate and culture.

· Must be able to work varying shifts and time schedules as needed (days nights weekends and

holidays).

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help

General Notes

·      This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.

·      Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

·      If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

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guests with a smile while receiving orders and processing payments

Prepares and packages food and drink products

Responsible for always maintaining the cleanliness of the restaurant including dining room, restroom & exterior

Maintains health and safety standards in work areas

Unloads and stocks inventory items as needed

Qualifications And Skills

• Comfortable working in a fast-paced environment
• Interact in a positive and professional manner with guests and coworkers
• Willingness to learn all areas of restaurant operations & work multiple stations

*Hiring decisions, compensations, benefits, and employment terms and conditions at independent franchised Burger King® Restaurants will vary and are determined solely by the Franchise.

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