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Responsibilities

Ensure each pet is treated with respect and dignity

Ensure all pets have fresh water

Walk dogs on leash to and from outside exercise areas

Engage in play activities with pets including: fetch, exercise walks, chase, follow the leader, daycare, recall and basic obedience games, etc.

Alert supervisors to any changes in pet behavior or demeanor

Follow all standards of safety with regards to handling pets

Clean and sanitize all pet enclosures, exercise yards, and common areas.  Use disinfectants and other chemicals safely as instructed by the supervisor

Clean up poop, urine and any vomit several times throughout your shift; make accurate records of eliminations

Assist Supervisors with daily tasks as needed

Ensure pets feel at home and loved by providing attention and cuddles whenever possible

Work with a team who all exemplify these qualities

A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety

Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated

Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping

Conflict Resolution - Ability to handle conflict with tact and diplomacy

Good team work and willingness to assist other departments as necessary

Cheerful, friendly, positive team-oriented attitude

Strong attention to detail, especially where documentation is concerned. 

Reliable, punctual, and dependable

Ability to work a flexible schedule, including holidays and weekends

Ability to take direction well and apply it independently 

Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound

Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 

Must be comfortable being around cats and dogs of all sizes and physically able to handle dogs of all sizes and to lift up to 60 lbs. 

Other duties as assigned

Benefits

All employees can take advantage of free and discounted pet services as well as our 401(k) program with matching funds.  City Bark also offers an excellent benefits program for full-time employees including health and dental insurance, life insurance, vision care, and paid sick and vacation time.

Equal Employment Opportunity

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Work with a team who all exemplify these qualities:

• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
• Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog. 
• Must be able to multitask and be very detailed oriented. Must be able to start and stop work. 
• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Conflict Resolution - Ability to handle conflict with tact and diplomacy
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently 
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 
• Physically able to handle dogs of all sizes and to lift up to 60 lbs. 
• Other duties as assigned.

Responsibilities:

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems. 
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notifying manager on duty or ordering when levels of inventory are low
• Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards
• Consult with other departments

A Day In The Life:

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Responsibilities of a Host::

● Greeting, seating, and escorting guests.

● Opens door for guests arriving and departing.

● Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.

● Process To-Go and Delivery Orders

● Manage Wait List when the restaurant is busy

● Providing menu recommendations and additional information.

● Upselling additional products when appropriate.

● Taking orders using software, order slips, or by memorization.

● Communicating order details to the kitchen staff.

● Delivering food and beverages in a timely fashion to outside guests.

● Delivering checks and collecting bill payments.

● Cleaning and maintaining the appearance of the restaurant

● Providing exceptional customer experience.

Host Job Requirements::

● Prior experience as a host is a plus.

● Must showcase teamwork and communication skills.

● Must be able to handle money transactions responsibly.

● Must be able to multitask and act quickly.

● Must be flexible and ready to work in shifts.

● Must be a team player.

Benefits:

● Competitive Pay

● Flexible Hours

● Extensive Training

● Real Advancement Opportunities

Responsibilities of a Host:

• Greeting, seating, and escorting guests.

• Opens door for guests arriving and departing.

• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.

• Process To-Go and Delivery Orders

• Manage Wait List when the restaurant is busy

• Providing menu recommendations and additional information.

• Upselling additional products when appropriate.

• Taking orders using software, order slips, or by memorization.

• Communicating order details to the kitchen staff.

• Delivering food and beverages in a timely fashion to outside guests.

• Delivering checks and collecting bill payments.

• Cleaning and maintaining the appearance of the restaurant

• Providing exceptional customer experience.

Host Job Requirements:

• Prior experience as a host is a plus.

• Must showcase teamwork and communication skills.

• Must be able to handle money transactions responsibly.

• Must be able to multitask and act quickly.

• Must be flexible and ready to work in shifts.

• Must be a team player.

Benefits

• Competitive Pay

• Flexible Hours

• Extensive Training

• Real Advancement Opportunities

Flexible Hours You probably have commitments to your family, friends, school, church or sports teams. We will try to arrange your work schedule around them.

Closed Holidays: Closed Easter, Christmas and Thanksgiving so you can have a day off to spend with family and friends.

Work Directly With A Culver’s Owner: We have a family of owners, responsible for the operation of the restaurant, who will work the line with you and we invest time in our employees, teaching them important business skills for the future.

Meal Discounts: You will receive a discount on meals (Yes, delicious ButterBurgers at a discount!).

Uniforms: Free shirt, hat, and pants

Physical Requirements: Stand/Walk Constantly. Lift / carry 10lb to 50lb. Well groomed in accordance to uniform standards as outlined in the handbook.

Restaurant Team Member duties may include:

• Taking orders and making accurate change quickly
• Providing food service to our guests with enthusiasm
• Packaging all menu items and checking for product quality and consistency
• Preparing drinks and ice cream treats 
• Preparing food orders, cooking on the grill, operating the fry station as needed 
• Cleaning  the drive-in restaurants -- including trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas

Requirements:

Restaurant Team Member Requirements:

• Contagiously positive attitude
• Ability to remain calm, especially in tough situations
• Resilient spirit – knowing everyone makes mistakes and can bounce back from a set-back
• Eagerness to learn and grow
• Ability to multi-task, switching from one task to another with ease
• Team mentality and willingness to help where needed
• Ability to work irregular hours, nights, weekends and holidays
• Ability to be flexible in all situations based on restaurant business need
• Effective communication skills; basic math and reading skills
• Willingness to abide by the appearance, uniform and hygiene standards at Sonic Drive-In restaurants
• General knowledge and understanding of the food service / restaurant industry or retail operations preferred, but not required

Additional Restaurant Team Member Qualifications…

• Friendly and welcoming individuals who enjoy providing pleasant and courteous food service to our guests!
• A willingness to cross-train in all of the stations.  It never gets dull here!
• Motivated individuals who are team players and committed to keeping our drive-in restaurants clean and safe.
• 16 years of age

Sure, classic cars and vintage threads may be things of the past, but the SONIC Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee’s knees, cruisin’ . . . you get the picture!  It’s downright sensational!! 

All that’s missing is you, so APPLY TODAY!

SONIC and its independent franchise owners are Equal Opportunity Employers.