Post a Job to Hire in Wentzville, Missouri

We are currently seeking a full-time Customer Service Representative to join our St. Louis, MO Corporate team. 

Job Summary:

The Customer Service Representative's provide a high level of service to the corporate clients through order management, complaint resolution and exceeding customer expectations. Customer Service must understand the customers’ needs and applicable corporate policies and create a solution that delivers within corporate policy while meeting customer expectations.  This position is currently a remote position due to COVID-19, but at some point will likely transition back to the home office.

Compensation/Benefits Package

• Starting wages commensurate with years of relevant experience and knowledge
• Annual Performance Bonus
• Medical, Dental & Vision Insurance
• FSA / HSA
• 401k Plans WITH 50% match up to 12% of base salary
• Tuition Reimbursement – job related courses
• Company paid life insurance, short-term & long-term disability
• Employee Assistance Program
• Employee Discount Program

Requirements

• Bachelor’s Degree or equivalent degree and experience
• 2+ years of experience in customer service preferably in a manufacturing environment. 3-5 years experience in manufacturing environment; experience in the plastics packaging industry a plus
• Purchasing or buying experience indicating knowledge of the process, e.g. RFP, terms and conditions, etc.Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.

Duties and Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts.
• Provide quality service and support in a variety of areas including, but not limited to: placing orders, and handling returns request, managing customer inventory, customer correspondence.
• Use automated information systems to analyze the customer’s situation.
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• When requested, responsible for compiling and generating reports as they relate to customer needs.
• The customer service representative will provide information to customers in response to inquiries about products and services.
• The representative will receive, review and process orders.
• The customer service representative will receive, document and resolve customer complaints.

Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers; talk and hear.

Equal Opportunity Employer

Alpha Packaging recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Essential Duties and Responsibilities

Demand for Excellence

Report to corporate with ensuring excellence in guest satisfaction through commitment to our and a hands-on, lead by example management style

Passion for Hospitality

Service guests above all else through management of all back and front of house staff in a high-volume kitchen, including ongoing training, development, and follow up

Hungry to Grow

Strive for constant improvement by achieving or exceeding budgeted labor and other cost centers through proper planning and execution 

Unwavering Commitment

Going above and beyond in overseeing weekly and monthly inventories, and ordering of food and supplies

Desire to Win

Maintain enthusiasm and energy for sanitation procedures and organization of work area adhering to all OSHA regulations

Qualifications

• At least 3 years of previous sales experience in a restaurant and hotel operation 
• Ability to write business correspondences and set up contracts and function sheets 
• Ability to professionally present promotional materials to prospective customers, and to effectively communicate and coordinate with catering, kitchen staff, and outside vendors 
• Ability to calculate figures and amounts for guest catering contracts 
• Ability to communicate with guests and employees using a positive and clear speaking voice, listen to and understand the request, respond with appropriate actions, and provide accurate information 
• Stable and progressive work history; Strong work ethic

Benefits

An extensive and well-rounded training program 

Continued career development and growth opportunities 

Discount Dining  

Medical, dental and vision, HSA, 401(k), paid vacation and more

Requirements

• Ability to work a 40+ hour week
• At least 18 years of age, with valid driver license and clean driving record
• Jimmy John Manager Certification
• ServSafe Manager Certification
• Basic understanding of Microsoft Word, Microsoft Excel, Microsoft Outlook, and Adobe Acrobat
• Must be able to perform, teach and train all aspects of Assistant Manager, PIC, InShopper and Delivery Driver positions, as needed
• Ability to handle fast-paced and high stress situations in the store
• Organize and establish priorities in the store with minimal supervision
• Willing to coach and task-manage employees on store operations

Additional Requirements

• Must be at least 18 years of age, have a valid driver license, car and clean driving record

• Must be able to lift 30-40 lbs. regularly throughout shifts

• Ability to stand, bend, reach and scoop through-out assigned shift

• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F