Post a Job to Hire in Calera, Alabama

Responsibilities: 

• Enhance brand reputation by providing courteous and professional customer service
• Efficiently handle a high volume of incoming calls utilizing a multi-line phone system
• Extensive menu knowledge including ingredients, packaging, and pricing
• Make recommendations and use suggestive selling, with the goal of successfully fulfilling the customer’s catering order
• Enter orders into applicable software and export orders to corresponding location
• Manage catering delivery schedule based on location proximity
• Maximize store delivery schedules for efficiency and profitability
• Sell additional services by recognizing opportunities to upsell accounts by explaining and promoting new products
• Maintain customer database by entering and updating customer information and scheduling catering events
• Communicate directly with Taziki’s locations on upcoming orders, order issues and problem solving and resolution to issues
• Follow up with each customer regarding their catering experience
• Adhere to all company policies and procedures as established in the employee handbook

Work conditions/Hours/Travel: A flexible work schedule is necessary. Typical schedule averages 25-35 hours per week, Monday - Friday. Shifts may vary to include mornings, and/or evenings. No travel will be necessary.

Competencies:

Knowledge, Skills and Abilities - 

• Maintain a courteous, professional phone demeanor
• Ability to develop a quick rapport with guests
• Strong organizational skills, multi-tasking and time management skills
• Must be focused and detail-oriented
• Perform basic computer applications, functions, and data entry
• Willingness to work in a group atmosphere
• Ability to thrive independently
• Strong customer service and excellent listening skills
• Very articulate, excellent written and verbal communication
• Strong sales skills
• Ability to utilize and manage multi-line phone system
• Exercise good judgment when dealing with customer situations, complaints and initiate corrective action

Qualifications - 

• At least 18 years of age
• Must be reliable and punctual for each scheduled shift
• At least 1-year experience in a call center setting or equivalent experience required
• High School Diploma or equivalent
• Sales background preferred
• Must be available to work a flexible schedule
• Display an energetic, friendly personality
• Highest level of professionalism

Physical/Mental Requirements:

This position requires sitting for an extended amount of time, with the ability to manage a high volume of incoming calls. Position requires focus and attention to detail while taking catering orders utilizing the database system. 

Taziki’s is an Equal Opportunity Employer

Primary Responsibilities::

• Serve guests and create a warm and fun atmosphere for both guests and fellow employees.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of the position. Works to the restaurants “Sense of Urgency”.
• Arrive at work properly prepared for service according to policies.
• Answer any questions about food and drinks including ingredients of entrées, preparations and accompanying items.
• Greet newly seated guests in a friendly manner within 1 minute of being seated.
• Take drink order at guest greeting, deliver beverages and up sales. Take entire order and repeat order to guests for clarification.
• Suggestively sells menu items, such as appetizers, entrees, beverages and desserts.
• Enter order on POS computer system quickly and in proper sequence and use appropriate abbreviations and changes to ensure clarity to kitchen.
• Attend to guests needs when delivering food and check back with guests to ensure their satisfaction.
• Observe guests to respond to any additional needs.
• Ensure guests’ expectations have been exceeded. Obtain problem solving skills to resolve food or service issues.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.
• Assume responsibility as a cashier, as that is part of your job.
• Accept payment and provide change or credit card sign off slip within 1-3 minutes of guest payment. Follow appropriate accounting procedures for closing checks, promo items, employee discounts & gift certificates.
• Uphold and maintain high quality customer service and hospitality at all times.
• Keep wait station clean. Set up & take down station according to opening and closing procedures.
• Adhere to company sanitation policies and procedures.
• Keep immediate supervisor fully informed of all problems, issues or unusual matters of significance and take prompt corrective action.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectiveness of the position.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working atmosphere, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.
• Monitor cleanliness of restrooms and outside perimeter of building.
• Maintain a clean, organized and stocked work area, notify manager of any shortages. Set up stocking area, restock & prepare stocking area at closing for startup the next day.
• Empty trash, sweep, mop &/or vacuum the restaurant floor when there is no support (Hostess, bussers) available.

Job Qualifications::

• Must be dressed neatly and well-groomed in company approved uniform at all times.
• Must be able to operate P.O.S. computer system, make change correctly and make credit card transactions accurately.
• Must be able to deliver plates, food and clear tables, which may require lifting of up to 30 lbs.
• Walk or stand most of 6-8 hour shift.
• Must be able to read menu items and speak English.
• Able to reach, bend, stoop and perform cleaning duties.
• Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests.
• Must be able to calmly respond to angry guests and notify a manager immediately if the matter cannot be corrected in a timely manner.
• Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.
• Required to carry trays and supplies. Assist in re-stocking & detail cleaning of all aspects of the restaurant.
• Must be able to clearly communicate guest’s needs to other employees including bussers, hostess, and manager.

General Training Points::

• Always wear a genuine smile – enjoy yourself!
• Treat each guest as you would like to be treated, make the guest comfortable.
• Personalize your thank yous.
• Suggest appropriate drinks, offer Bloody Marys & mimosas, lattes.
• Understand what the guest is ordering – repeat when necessary.
• Show off your menu knowledge – Suggest specific items such as your favorites or popular items using descriptive words in your recommendations.
• Your knowledge of the menu and drinks will translate to the guest being more confident in your service.
• Work on the service basics (hospitality, knowledge, professionalism, timing, anticipation).
• Work on service awareness (smile, speed, teamwork, guest feedback).
• Organization is your key to success – develop a system.
• Communicate as you move through the restaurant (safety).
• Be aware of surrounding tables – Teamwork!
• Always be professional – maintain a positive attitude (even in busy times).
• Guest satisfaction and exceptional service is your first priority.
• A dissatisfaction is an opportunity to impress the guest by correcting the problem (get a manager involved).
• Review proper table set-ups.

Primary Responsibilities:

• Serve guests and create a warm and fun atmosphere for both guests and fellow employees.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of the position. Works to the restaurants “Sense of Urgency”.
• Arrive at work properly prepared for service according to policies.
• Answer any questions about food and drinks including ingredients of entrées, preparations and accompanying items.
• Greet newly seated guests in a friendly manner within 1 minute of being seated.
• Take drink order at guest greeting, deliver beverages and up sales. Take entire order and repeat order to guests for clarification.
• Suggestively sells menu items, such as appetizers, entrees, beverages and desserts.
• Enter order on POS computer system quickly and in proper sequence and use appropriate abbreviations and changes to ensure clarity to kitchen.
• Attend to guests needs when delivering food and check back with guests to ensure their satisfaction.
• Observe guests to respond to any additional needs.
• Ensure guests’ expectations have been exceeded. Obtain problem solving skills to resolve food or service issues.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.
• Assume responsibility as a cashier, as that is part of your job.
• Accept payment and provide change or credit card sign off slip within 1-3 minutes of guest payment. Follow appropriate accounting procedures for closing checks, promo items, employee discounts & gift certificates.
• Uphold and maintain high quality customer service and hospitality at all times.
• Keep wait station clean. Set up & take down station according to opening and closing procedures.
• Adhere to company sanitation policies and procedures.
• Keep immediate supervisor fully informed of all problems, issues or unusual matters of significance and take prompt corrective action.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectiveness of the position.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working atmosphere, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.
• Monitor cleanliness of restrooms and outside perimeter of building.
• Maintain a clean, organized and stocked work area, notify manager of any shortages. Set up stocking area, restock & prepare stocking area at closing for startup the next day.
• Empty trash, sweep, mop &/or vacuum the restaurant floor when there is no support (Hostess, bussers) available.

Job Qualifications:

• Must be dressed neatly and well-groomed in company approved uniform at all times.
• Must be able to operate P.O.S. computer system, make change correctly and make credit card transactions accurately.
• Must be able to deliver plates, food and clear tables, which may require lifting of up to 30 lbs.
• Walk or stand most of 6-8 hour shift.
• Must be able to read menu items and speak English.
• Able to reach, bend, stoop and perform cleaning duties.
• Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests.
• Must be able to calmly respond to angry guests and notify a manager immediately if the matter cannot be corrected in a timely manner.
• Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.
• Required to carry trays and supplies. Assist in re-stocking & detail cleaning of all aspects of the restaurant.
• Must be able to clearly communicate guest’s needs to other employees including bussers, hostess, and manager.

General Training Points:

• Always wear a genuine smile – enjoy yourself!
• Treat each guest as you would like to be treated, make the guest comfortable.
• Personalize your thank yous.
• Suggest appropriate drinks, offer Bloody Marys & mimosas, lattes.
• Understand what the guest is ordering – repeat when necessary.
• Show off your menu knowledge – Suggest specific items such as your favorites or popular items using descriptive words in your recommendations.
• Your knowledge of the menu and drinks will translate to the guest being more confident in your service.
• Work on the service basics (hospitality, knowledge, professionalism, timing, anticipation).
• Work on service awareness (smile, speed, teamwork, guest feedback).
• Organization is your key to success – develop a system.
• Communicate as you move through the restaurant (safety).
• Be aware of surrounding tables – Teamwork!
• Always be professional – maintain a positive attitude (even in busy times).
• Guest satisfaction and exceptional service is your first priority.
• A dissatisfaction is an opportunity to impress the guest by correcting the problem (get a manager involved).
• Review proper table set-ups.

We are searching for a polite, professional Call Center Sales Representative to work closely with other team members to provide outstanding service to our customers by selling our

services, answering questions, handling complaints, and troubleshooting any concerns that come up. The Call Center Sales Representative will handle a high volume of inbound should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or concerns, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Why you should be part of our Team:

• No Late Nights, No Holidays!
• Flexible Hours
• Advancement opportunity with a growing company
• Be part of a family-oriented work environment
• Employer-sponsored benefits – health, dental, vision, 401k

Who will make a great Team Member?

• Are you 18 years of age or older?
• Are you able to work Monday-Saturday 7 am – 7 pm?
• Do you have a positive work ethic and enjoy talking to people?

If you answered yes to these questions, we would love to meet you!!

WHAT YOUR TEAMMATES SAY:

“I enjoyed working at Taziki's. I was friends with all of my co-workers so it felt like a family! I had good pay and great hours! I enjoyed learning how to do a lot of things in the kitchen!”

“It has been by far my favorite job. I love the brand and what Taziki's stands for. The food is all fresh every day, everything is made that morning.”

YOUR ROLE AS A TAZIKI’S TEAM MEMBER:

• Being a Taziki’s Ambassador to guests for our service, our menu, our story, and our culture
• Understanding and using POS (point of sale register)
• Following proper cash handling and payment procedures
• Maintaining Health Department Standards throughout each shift
• Following proper Alcohol Handling policies and procedures
• Performing shift side work including opening and closing duties

THE IDEAL TEAM MEMBER:

• Experienced preferred but not required - we will train you!
• Energetic, ready to learn, and loves fresh food
• Good communication and hospitality skills
• Ability to work with passion and urgency in a fast-paced environment
• Ability to work independently and collaborate with the team as necessary
• Work flexible schedule
• Dependable, reliable and trustworthy
• Professional attitude and respect for coworkers, establishment, and the brand

ALL EMPLOYEES MUST:

• Understand and abide by all company standards and policies (provided in your handbook)
• Must obtain a Food Handler’s card shortly after beginning employment

YOUR WORKING CONDITIONS/HOURS:

A typical work day at Taziki’s may look like:

• Morning shift - 9am - 4pm
• Evenings - 4pm - 10pm
• Weekends- when applicable
• Holidays - when applicable (CLOSED Thanksgiving & Christmas)

*Hours will vary by store.

YOUR PHYSICAL REQUIREMENTS:

(with or without a reasonable accommodation)

• Walking/ standing for extended periods
• Reaching
• Bending
• Lifting/ carrying up to 30 pounds
• Wiping

Taziki’s is an Equal Opportunity Employer

Job Duties:

• Engage with guests in a friendly manner, greet each table in a timely fashion upon entering the restaurant and upon seating
• Assist guests with ordering and understanding the menu, describe our specials, provide suggestions
• Balance tables effectively to ensure a table does not go too long between contacts
• Coordinate with salad host to get salads out to tables promptly, input orders quickly and communicate with pizza makers to avoid longer lead times
• Periodically check on guests to ensure their needs are met and their experience is up to our standards
• Answer phones quickly and in a friendly manner, coordinate with pizza makers to quote prompt and accurate lead times
• Manage the cash register by taking payment quickly and effectively, making accurate change, and engaging with the customer about their experience
• Assist with running food to tables, making salads, keeping the restaurant clean, and taking care of guests' needs
• Perform open/close duties as assigned including food prep and cleaning of the restaurant

Qualifications:

• Experience is not required, but must be hard-working and eager to learn
• Be proactive in performing job duties
• Good communication skills and be able to work as a team as well as independently
• Strong attention to detail
• Be able to maintain a standing position for an extended period of time
• Jefferson County Food Handler's card is preferred, ability to obtain one is required