the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.
Responsibilities:
Team Environment:
• Hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate
Operational Excellence:
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service
standards
• Complete audits and implement plans to drive system improvements
Profitability:
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results
Skills and Qualifications
• Fluent in English
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High School diploma, or equivalent
Competencies:
Great Focus:
• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes and maintains focus on important
• Reads and interprets reports to establish goals and deliver results
• Seeks ideas and best practices from other individuals, teams, and networks and applies this
knowledge to achieve results
Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent from
• Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence:
• Develops and maintains relationships with
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration and
• Leads others; negotiates and takes effective action
Building Effective Teams
• Identifies and communicates team goals
• Monitors progress, measures results and holds others
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee’s strengths, accomplishments and development
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and
resources
Conflict Management
• Seeks to understand conflict through active
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate
Developing Direct Reports and Others
• Works collaboratively with employees to create individual development plans to strengthen
employee’s knowledge and skills
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities
Business and Financial Acumen
• Understands guest and competition; translates and applies own expertise to address business
opportunities
• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions
and implement change
• Has a working knowledge of profit and loss and other key financial measurements in order to
identify business trends, make adjustments accordingly and set goals
• Understands, analyzes and communicates the key performance/profit levers and manages to these measures
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