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team members, Dairy Queen is a family.

So come on in! We're saving a seat for you.

Cashiers are the first point of contact for our guests and are directly responsible for delivering a great experience. You will take and enter orders, handle payments, keep the dining room and other guest areas clean, and provide excellent service to our guests by following standard operating procedures with a sense of urgency.

Job Qualifications 

The following requirements must be met in order to qualify for this position.

• Must be 15 years of age or older
• Ability to work a minimum of 9 hours per week

Benefits:

• Team member recognition program
• Team member referral bonus
• Flexible Hours

Responsibilities:

The individual in this position is expected to engage in the following work-related activities and complete all training requirements including:

• Dairy Queen Front of House Development Plan
  • Hands-on stations training
• Provide friendly, enthusiastic service for all guests
  • Promptly greet guests as they enter and thank them as they leave
• Maintain awareness of current promotions
  • Explain menu items, answer questions, and suggest additional items
• Enthusiastically represent the Dairy Queen brand
• Accurately complete orders and guest transactions
  • Enter guest orders accurately into the point of sale system
• Accept payments, operate cash registers, and maintain receipts
  • Handle cash payments, count and verify tills, and record totals appropriately
• Maintain a clean, safe, welcoming environment
  • Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior
  • Maintain equipment and inform management of maintenance needs
  • Stock paper goods, condiments, silverware, and beverages
  • Keep work areas clean and organized
• Accurately complete, package, and present guest orders
• Other work assigned

Capabilities Requirement:

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual perception and judgement to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Capabilities Requirement

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual perception and judgement to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Responsibilities

The individual in this position is expected to engage in the following work-related activities and complete all training requirements including:

• Dairy Queen Front of House Development Plan
  • Hands-on stations training
• Provide friendly, enthusiastic service for all guests
  • Promptly greet guests as they enter and thank them as they leave
• Maintain awareness of current promotions
  • Explain menu items, answer questions, and suggest additional items
• Enthusiastically represent the Dairy Queen brand
• Accurately complete orders and guest transactions
  • Enter guest orders accurately into the point of sale system
• Accept payments, operate cash registers, and maintain receipts
  • Handle cash payments, count and verify tills, and record totals appropriately
• Maintain a clean, safe, welcoming environment
  • Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior
  • Maintain equipment and inform management of maintenance needs
  • Stock paper goods, condiments, silverware, and beverages
  • Keep work areas clean and organized
• Accurately complete, package, and present guest orders
• Other work assigned

Benefits

• Team member recognition program
• Team member referral bonus
• Flexible Hours

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embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail. This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people. As a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Work with a team who all exemplify these qualities:

• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
• Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
• Must be able to multitask and be very detailed oriented. Must be able to start and stop work. 
• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Conflict Resolution - Ability to handle conflict with tact and diplomacy
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently 
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 
• Physically able to handle dogs of all sizes and to lift up to 60 lbs. 
• Other duties as assigned.

Responsibilities:

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems. 
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notifying manager on duty or ordering when levels of inventory are low in the following areas:
• Retail
• Cleaning products for lobby areas and office supplies
• Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
• Consult with other departments

A Day In The Life:

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

A Day In The Life

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Responsibilities

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems. 
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notifying manager on duty or ordering when levels of inventory are low in the following areas:
• Retail
• Cleaning products for lobby areas and office supplies
• Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
• Consult with other departments

Work with a team who all exemplify these qualities

• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
• Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
• Must be able to multitask and be very detailed oriented. Must be able to start and stop work. 
• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Conflict Resolution - Ability to handle conflict with tact and diplomacy
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently 
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 
• Physically able to handle dogs of all sizes and to lift up to 60 lbs. 
• Other duties as assigned.

Equal Employment Opportunity

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

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enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you.

Applicants should be able to assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.

Report to: Management Staff and Shift Leaders

Requirements:

• Able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area. 
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Capability to stand for long periods of time.
• Ability to lift up to 50 pounds. Interact with the public and co-workers constantly during shifts. 
• Clean up after all kinds of messy situations. 
• Must be able to read order monitors. 
• Recall and communication of products and contents. 
• Practice established food handling procedures and meet any local health regulations. 
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Function:

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of chill area.
• Controls food production process.
• Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. 
• Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

Function

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of chill area.
• Controls food production process.
• Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. 
• Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

Requirements

• Able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area. 
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Capability to stand for long periods of time.
• Ability to lift up to 50 pounds. Interact with the public and co-workers constantly during shifts. 
• Clean up after all kinds of messy situations. 
• Must be able to read order monitors. 
• Recall and communication of products and contents. 
• Practice established food handling procedures and meet any local health regulations. 
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

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greeting guests at the door, taking orders behind the counter or delivering outstanding service throughout our restaurants, these are the people who bring our hometown hospitality to life each and every day.

What we offer:

Flexible Hours: You probably have commitments to your family, friends, school, church or sports teams. We will try to arrange your work schedule around them.

Closed Holidays: Closed Easter, Christmas and Thanksgiving so you can have a day off to spend with family and friends.

Work Directly With A Culver’s Owner: We are family-owned and operated! You will work right next to the restaurant owners (us!) and we will invest time and energy in our employees, teaching them important business skills for the future.

Meal Discounts & Paid Breaks: You will receive a discount on meals (Yes, delicious ButterBurgers at a discount!) both when you work and when you visit on days you don't work!

Uniforms: Free shirt, hat/visor and nametag

Physical Requirements: Stand/Walk Constantly. Lift/carry 10lb to 50lb. Well groomed in accordance to uniform standards as outlined in the handbook.

Job qualifications:

• A genuine smile!
• Good communication skills
• Dependability

Success factors:

• Communication - communicates positively with team members and guests alike
• Change Management - supportive of change; quick to learn in and pivot as needed
• Problem Solving - uses judgment, common sense and sensitive to seek positive solutions· Innovation & Creativity - seeks new ways to improve and offers solutions to challenges
• Planning - organized, dependable and able to prioritize/execute
• Cooperation - supports fellow team members and champions their peers to get the job done
• Quality - delivers quality work on time and in a safe and secure manner
• Accountability - punctual and ready to create quality guest experience each and every shift

In our restaurants, team members and teamwork are everything. When you join the True Blue Crew, you’ll become involved in a supportive, fast-paced environment while having the opportunity to grow and develop personally and professionally. Work hard for us, and we will work just as hard for you. That’s the Culver’s way.

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essential Freddy’s ingredient – hospitality. Through outstanding hospitality, you see to it that every guest’s visit is a great one. As a member of the cheerful and energetic ColdLine team, you welcome guests, place their orders, keep the dining area tidy, and prepare the delicious frozen custard treats.

> Part time/variable work schedules (up to 32 avg hours); Competitive Pay based on experience.

Rewards and Perks:

• Work with friends and great people!
• Casual workplace - Jeans, Company supplied t-shirt, hat and a smile is the uniform of our team
• Competitive wages – based on experience
• Great meal discount
• Opportunities to advance and grow, Promote from within culture
• Flexible schedules for outside activities and school

Requirements (must be 16 or older):

To perform the job successfully, an individual should demonstrate the following competencies: 

• Guest Service
• Dependability
• Attention to Detail
• Initiative
• Teamwork

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