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responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with high volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in your group and in other departments. The goal is happy customers who will buy from us again!  

Position details  

Pay $18/hr

Shift 11:30am - 8:00pm (4 weekdays) & 8:00 - 4:30pm (saturday)

Possibility of work from home option

*****We have a promotion going on right now for a $1000 sign-on bonus! In addition to the sign on bonus - we also offer fantastic benefits that includes 3 weeks paid time off to start!*****

General Responsibilities

• Responding to customer calls in a high call volume environment  
• Working with customers to resolve Issues  
• Website order processing  
• Screening for fraud  
• Handling returns  
• Ensuring accuracy in the processing of customer orders  
• Communicating and providing input on customer issues to the Quality department  
• Document customer issues in an internal system to ensure accurate tracking of improvement efforts  
• Accountable for performing to department performance metrics

Requirements

• Familiarity with Web Order Fraud Screening  
• Experienced with Order Management  
• Detail oriented  
• Self-directed and self-motivated  
• Able to work in a quick paced environment  
• Strong verbal and written communication skills. 
• Ability to respond to common inquiries or complaints from customers and have the ability to communicate clearly and concisely with all levels of 1A Auto staff.  
• Must have problem solving abilities  
• Excellent computer skills (i.e. MS Office, and Web including eBay shopping).  
• Knowledge of automotive parts and repair processes a plus  
• Team Player   

Education and/or Experience

High school diploma or general education degree (GED) and two to three years related customer service experience in a high volume environment /or equivalent combination of education and experience.

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Basic Life Insurance
• Employee Discount
• Paid Time Off
• Paid Company Holidays
• 401K 

Please note: This job description is not all inclusive, but rather is intended to capture the majority of the job functions.

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Full-Time Benefits include: Medical, Dental, Vision and Flexible Spending Accounts. In addition, you'll receive commuter benefits, wellness program, employee assistance, life insurance for associates and eligible dependents, Short and Long term disability, AD&D Insurance, Discount marketplace and more!
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greet the Guest, repeat the order, and thank the Guest. Team members must enjoy working with people who take food seriously yet have fun preparing and serving it. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.

Essential Duties and Responsibilities

Greets Guests with a smile while receiving orders and processing payments

Prepares and packages food and drink products

Responsible for maintaining the cleanliness of the restaurant, including dining room, restroom & exterior

Maintains health and safety standards in work areas

Demonstrate knowledge of the brand and menu items

Check food quality and food temperature throughout the day to ensure the food is fresh and safe to serve

Unloads and stocks inventory items as needed

Prompt and regular attendance on assigned shifts

Acts with integrity and honesty, and promotes the culture of Popeyes

Qualifications and skills

Must be at least sixteen (16) years of age

Comfortable working in a fast paced environment

Ability to interact in a positive and professional manner with Guests and coworkers

Willingness to learn all areas of restaurant operations & work multiple stations

Available to work evenings, weekends and holidays

Physical Demands

Must be able to lift up to 50 pounds of force occasionally, and or up to 25 pounds of force frequently, and/or up to 15 pounds of force constantly to move objects

Ability to carry products/boxes and miscellaneous weighing no more than 60 pounds

Consistently operates registers

Consistently handle product preparation

Consistently kneel and follow proper lifting procedures

Frequently stoop and pick up supplies and trash

Consistently y push to open and close door to store and storage shed as well as cooler and freezers

Consistently stand during serving customers and training

Consistently talk to and listen to fellow team members and Guests

Consistently lifts for product preparation, stocking and inventory

Popeyes is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply.

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our Guests’ needs and give them a reason to come back.

Responsibilities

Team Environment:

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

 

Operational Excellence:

• Provide great guest service
• Resolve guest issues
• Follow Brand standards, recipes, and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment

 

Profitability:

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

Skills and Qualifications

• Fluent in English
• Basic computer skills
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Benefits

We’ll let you in on a little secret... while everyone knows that America Runs on Dunkin’, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Here’s what’s in it for you:

To keep our amazing team running, employees at our Dunkin’ Restaurant enjoy a bunch of perks: 

To keep our amazing team running, employees at our Dunkin’ Restaurant enjoy a bunch of perks: 

• Hours that work for you

• Discounted college degree program

• Career development and growth

• Training and ongoing development opportunities

• Competitive Pay

• Paid Time Off*

• Bonus potential*

• Healthcare*

*eligibility requirements

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your needs, and a paycheck - done.  Our founder Dave Thomas had three rules for everyone who works here:  Do the right thing.  Treat people with respect.  Make food better than they'd expect from a fast food place.  No doubt you do the first two already.  We can teach you the third!

Sounds good?  Keep reading.

Our burgers are square, which means we don't cut corners.  So hopefully, neither do you.

• Your natural friendliness is just one of your talents.
• You can handle a lot of stuff and not wig out.
• You're good with being on drive-thru one shift and making fries the next.
• You like making customers happy.  For real.

 What you bring to the table:

• Solid social skills - you act like your grandma is standing behind you (at least while you're at work).
• You see whatever's low - ketchup, straws, cups - and you fill it back up.
• You pitch in and help your crew and customers.
• You take and receive direction like a pro.
• You want to learn something new and be a part of something good.
• If something doesn't seem right, you make it right.

You must be willing and able to:

• Stand and move for most - if not all - of your shift.
• Lift up to 25-50 lbs. now and then
• Handle weather related moments like rain at the drive-thru, taking out trash in the summer, etc.
• Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines.
• For more information on specific equipment or job requirements, see the job description or talk to the hiring manager. 

 We get it.  We get you.

Our food isn't one size fits all and our job opportunities aren't either.  Whether you're looking for your first job or to build a career, a lot of hours or something to keep you busy on the weekend, you're an early bird or a night owl, we've got you covered.

We are also a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome.  We provide reasonable accommodations in order to enable people with disabilities to perform the functions of their jobs.

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