Account Manager Job Description
Account managers are responsible for managing client accounts, interacting with clients to maintain a good relationship between the client and the business, and acting as client advocates within the business.
Account managers are not responsible for taking direct action on the account. Instead, they act as their client's primary point of contact and are responsible for following up to make sure the accounts are handled properly. Account managers also handle follow up calls with clients and work to field complaints and come up with reasonable solutions for both the client and the company.
Lastly, account managers' most important concern should be maintaining relationships with clients. That means more than just fostering a good relationship with direct contacts. Account managers are also responsible for noticing market trends, anticipating client needs and concerns, and collecting and analyzing customer experience data.
Account Manager Job Description Template:
We are looking for account manager candidates who are passionate about getting the best results for our clients and our company. Our ideal candidate would be self-motivated and proactive, always looking for opportunities to improve customer experience. They should also be willing to sell and motivated to find the best opportunities for clients and their company.
As an account manager, you'll serve as our clients’ primary point of contact with the company, managing expectations, fielding complaints, anticipating needs, and finding the best product offerings for our clients.
Account managers are also responsible for assisting internal functions by collecting relevant client data as well as generating sales leads and customer testimonials. They may also be asked to assist with data processing and help to identify market trends to better anticipate future client needs.
Account Manager Responsibilities Include:
- Communicating clearly and efficiently with customers
- Managing customer expectations
- Finding the right product packages to meet client needs
- Building client relationships based on mutual trust and respect
- Keeping accurate and updated notes regarding client cccounts
- Collecting and analyzing consumer data
- Maintaining knowledge of all current products and services
- Resolving complaints
- Instituting new customer service procedures to avoid future complaints
- Working as a client advocate within the business
Account Manager Job Requirements:
- Bachelor’s Degree in Sales, Communications, or related field
- More education or experience may be preferred
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze large amounts of data
- Adaptability and strong problem-solving skills
- Excellent active listening skills
- Ability to build rapport and collaborate with others within the company and externally
- Understanding of consumer behaviors and industry trends.
Account Manager FAQ:
What Does an Account Manager Do?
The most important part of an account manager’s job is establishing and maintaining positive relationships with clients. They work to help make sure your clients are happy with their services by matching client needs to the best products, anticipating needs and concerns, and fielding complaints, and finding appropriate resolutions.
Account managers also work to collect client data and interpret market trends to better anticipate client needs.
It’s easy to create your own custom account manager listing. All you need to do is add any other job requirements and responsibilities for your company and post the listing.
Can I Customize Your Account Manager Position Description?
Of course! You’re more than welcome to customize this basic description of an account manager to better fit your company’s specific needs and requirements and post as your own job listing.
What Information Should I Include When I Advertise an Account Manager Job?
As with any job listing, it's important to make sure you include the specific requirements for the job as well as what kind of candidate you're looking for. While you might not be able to find a perfect candidate for your job, those details can help narrow your applicants to people that are a better fit for the position and your company.
Make sure you also include a description of the duties you’re expecting account managers to complete. If you’re starting with our basic description you should add customized details and requirements to tailor the listing to your company needs.