Post a Job to Hire in Muskegon, Michigan

workstations.

 Cleans and organizes kitchen, workstations, dining room, restrooms and other 

areas in the café. 

 Follows the steps to operate the register, including taking customer orders, 

accurately handling cash and being responsible for the drawer.

 Follows all safety and security policies set by the brand.

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prides itself in providing excellent service, which is why we are looking for a server who will treat our guests with attentiveness, patience, and a positive attitude.

The responsibilities of a Server in our restaurant are to greet guests, seat them down, help them with menu recommendations, take and deliver orders (carry trays), and clear tables. All our servers are also responsible for handling cash and credit card transactions.

To help our restaurant provide a pleasurable dining experience, a good server should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.

Responsibilities

• Greeting, seating, and escorting guests.
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of tables and tableware.
• Providing exceptional customer experience.

Requirements

• Prior experience as a server is a plus.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must be a team player.

Benefits

• Competitive Pay
• $4.50 rate only offered to full-time employees. Other Restrictions apply.
• Flexible Hours
• Full-time or Part-time
• Extensive Training
• Real Advancement Opportunities

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IHOP You'll discover a balance between work life and personal life, as well as a wealth of benefits for your health, future, family, and happiness.

We strive to encourage, enrich and celebrate our associates every day. Why? It's simple-we found it's the best way to help people reach their potential. It all starts with our inclusive culture, which welcomes and embraces our collective differences...and the strengths these differences create.

If this sounds like the kind of workplace you would enjoy, please apply now!

Primary Responsibilities: Greets (both arriving and departing) and seats all guests in a friendly manner and assists in maintaining the overall guest flow of the restaurant.

Specific Functions and Duties:

• Opens door for guests arriving and departing.
• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
• Manages the Wait List when the restaurant is full.
• Provides guest assistance to servers as needed.
• Maintains a clean and organized work area and completes cleaning as assigned
• Fills out the feature board and inflates balloons.

Qualification Standards:

• Reading, writing and verbal communication skills required.
• Mobility required during the entire shift.
• Transports and carries objects (such as high-chair) up to 15 pounds
• Ability to wipe down table tops, table legs, pick up debris off the floor, and wipe down booth seats in all areas of the restaurant.

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customer that visits our cafe.

Knowledgeable and proficient in each position within the cafe.

Successfully completed the Café Basics Training Program and Certified Trainer Program.

Ensures each station is operating to Tropical Smoothie Cafe’s standards.

Trains and coaches crew members during each shift to ensure brand standards are upheld.

Uses tools to accomplish goals, manage labor and control inventory.

Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

Experienced Tropical Smoothie Cafe Crew Member.

Legally able to work within the State and Federal 

guidelines.

PHYSICAL REQUIREMENTS

Continuous standing and walking throughout the duration of each shift.

Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out

trash.

Constant face-to-face interactions with crew members and customers.

Safely navigate in a fast-paced cafe environment.

Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

Most shifts are between six to eight hours, but this may vary.

Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and

may have additional opening/closing responsibilities.

Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.

Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.

Fun, fast-paced, upbeat environment with no fryers!

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selection, development, and training of all associates in the store. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience that supports our vision.

Principal Duties :

• Supervise the day-to-day task assignments and performance for all management and associates.
• Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
• Manage all matters relating to associates and the team - recruiting, hiring, training, coaching, associate engagement, and performance management.
• Ensure compliance with corporate training programs.
• Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Analyze results and trends and prepares action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.

Management- Essential Duties :

• Supervise the day-to-day task assignment and manage the performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
• Oversee the completion of duties by hourly store management associates.
• Ensure proper training and training compliance of all hourly associates.
• Ensure creation of the store’s weekly schedule, while working within labor guidelines and meeting targets.
• Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager.
• Ensure accuracy of weekly payroll.
• Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Review the results on the store’s computer and/or handheld device and make the necessary changes. Prepare action plans to address off-standard items.
• Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate.
• Ensure execution of established security, quality, and store operations policies, procedures, and practices listed in training materials and other publications.
• Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
• Value store associates through celebration and recognition.
• Ensure the 24/7 execution of all customer service programs and processes.
• Communicate with the store manager regarding customer service issues and concerns.
• Ensure a pleasant dining experience for all customers, respond to customer complaints or inquiries, and solicit customer feedback and input.

Benefits

• Competitive Pay
• Annual Bonus Package if performance metrics are met
• Health Insurance
• 401K
• Paid Vacation
• Real Advancement Opportunities

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