the south, while the retail operation serves customers in Michigan. The company also operates a limited number of food service franchises and an expanding car wash line of business. Throughout its history,
By-Lo has been family owned with a rich culture of passionate owners.
Summary
The Billing and Data Entry Specialist is primarily responsible for data entry of vendor
invoices, payments, customer invoices, and BOLs. These functions are closely
related in wholesale fuel because the purchase and sale of fuel products are
recorded in the same transaction. Working alongside the sales and marketing team, this person will develop customer support methods to build better loyalties with our partners.
Duties and Responsibilities
·
Daily Pricing Support (All Products and Terminals)
o Managing automated billing system, ensuring accuracy.
o BOL locating/troubleshooting BOL loading issues with carriers.
o Price reconciliations with profit tracking and identifying billing errors.
o Managing profit report accuracy and tracking sales data as needed.
·
Customer Service (Billing / BOL Support / Carrier Issues)
o Carrier set-up and information documentation
o Answering billing questions and fixing errors
·
Carrier and Loading Number Management
o Develop a database of carrier information, managing terminal clearances and customer
association.
o Organize and manage customer loading information and terminal clearances with
· Suppliers and transport companies
Sales / Marketing Research
o Identify potential customers by doing internet research and networking with clients,
carriers, and suppliers.
o Research potential clients in new market areas and terminals
·
Special Projects
o Special projects to help grow the Wholesale business.
o Utilize knowledge of current systems to build processes for continuous customer service
improvement.
·
Event Coordinator
o Plan and organize meetings/events for the Wholesale Team
o Continue customer support through holiday mailings, birthdays, and special events.
Requirements and Qualifications:
·
5+ years of combined relevant accounting/billing experience.
·
Extremely Proficient in all Microsoft Office Products, especially
Excel
·
Experience working with PDI or similar software.
·
Effective communicator across all levels, including phone, email
and documentation.
·
Solutions oriented, does not focus solely on problems.
·
The ability to listen to and understand information
and ideas presented through oral and written communication.
·
The ability to identify issues or potential issues
(not about solving the issue but recognizing its existence).
Physical Requirements:
·
Must be able to sit frequently and remain alert for long periods
while working at a computer terminal, attending meetings, etc.
·
Must respond quickly with positive solutions to multiple
priorities or situations requiring immediate and sound decisions.
·
Light travel is possible.
Disclaimer
This job description (including requirements, duties, and responsibilities) is not intended to be all-inclusive. Management reserves the right to revise this job description at any time due to reasonable accommodation or other reasons. Also, the request is reserved to require additional tasks to be performed when circumstances of the job may change, such as technology, laws, personnel, emergencies, etc.
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