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Assistant Managers, and Shift Supervisors. This position has direct interactions with Guests and members of the field operations team.

Summary Of Essential Duties And Responsibilities:

• Greets guests with a smile while receiving orders and processing payments
• Prepares and packages food and drink products
• Responsible for maintaining the cleanliness of the restaurant at all times including dining room, restroom & exterior
• Maintains health and safety standards in work areas
• Unloads and stocks inventory items as needed
• Prompt and regular attendance on assigned shifts
• Follows Burger King uniform and grooming standards and policies

Qualifications And Skills:

• Must be at least sixteen (16) years of age
• Comfortable working in a fast-paced environment
• Ability to interact in a positive and professional manner with guests and coworkers
• Willingness to learn all areas of restaurant operations & work multiple stations

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(AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The SS operates under the direction of the RGM and directly manages a shift of Team Members.

Profitability:

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest:

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People:

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations:

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

*Performs duties of the Team Member when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles

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the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities:

• PROFITABILITY

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes

Reviews key P&L lines to increase profitability for the restaurant

Drives sales through proactive guest service, people development & operations management

• GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility

Manages the guest experience through operations and timely response to Guest issues

Problem solves guest feedback systems to determine root-causes and develops action plans to address issues

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

• PEOPLE

Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team

On-boards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

• OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws, and BKC policies

Ensures that restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

*BKC is an equal opportunity employer and we encourage all qualified applicants to apply

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