First" with internal customers and guests.
• We are Clean and Attractive - learn the importance of maintaining a clean and attractive work environment and appearance.
• We are Fast - identify what is needed to create an environment where all employees share in the responsibility of exceeding guest satisfaction.
• We Always Deliver High Quality - learn what is meant by quality and how to demonstrate behaviors that support the consistent delivery of quality products.
• We Enjoy Working Here - explore the conditions that allow employees to gain personal, guest, and organizational satisfaction.
Able to recite the values and value proposition.
Duties & Responsibilities
Sales and Profits
• Builds sales by promoting guest satisfaction.
• Manages labor costs by evaluating actual labor against projected sales throughout the shift.
Product Quality
• Maintains and delivers high quality products using the PACE system.
• Monitors product quality by managing crewmember's performance and providing specific feedback.
Service
• Trains crewmembers in WOW! Service.
• Trains crewmembers to respond pro-actively to the Guest's needs.
• Manages shift to exceed the Guest's expectations.
Housekeeping
• Trains crewmember to maintain bakery cleanliness during shift.
• Follows the bakery-cleaning schedule.
• Troubleshoots minor equipment repairs.
• Follows procedures for reporting maintenance problems to the Bakery Manager.
Staffing
• Uses shift planning tools to deploy crewmembers effectively.
• Conducts pre screen interviews with Crewmember Selection tools.
Training
• Trains crewmembers on all positions using the approved job aids.
• Conducts effective crewmember orientations.
• Trains crewmembers on new products.
• Successfully completes all Crew Leader training within the designated timeframe.
Performance Management
• Effectively manages the shift and bakery in the Bakery Manager's absence.
• Accomplishes all management duties in a timely manner.
Policies and Procedures
• Follows procedures outlined in the Operations Manual.
• Follows cash control policy and security policies.
• Knowledgeable in discounts and promotions.
• Maintains safe working conditions in the bakery.
• Reports accidents and incidents to the Bakery Manager immediately.
Employee Relations
• Effectively coaches crewmembers for improved performance.
• Accurately, consistently documents inappropriate performance.
• Uses consistent practices in managing performance problems.
Administration
• Makes accurate drawer counts, safe audits, petty cash and bank deposits.
• Monitors the weekly schedules and makes adjustments for labor efficiently.
• Audits sign-in/out record keeping {or time clocks) and accurately completes daily payroll.
• Handles all other duties as assigned by the Bakery Manager or Assistant Manager.
Critical Skills:
• Leadership and Motivation
• Problem solving/Cognitive skills
• WOW! Service and A.C.T. Guest First
• Teamwork and Interpersonal Communication Skills
• Honesty and Integrity
Essential Requirements:
Essential Physical Requirements:
• Ability to read.
• Ability to communicate with Guests and co-workers.
• Ability to perform functions of addition and subtraction and make correct change.
• Ability to process information through the POS register system.
• Ability to lift up to 50lb bags or pull 35lb batches of dough from the mixer (if working in a scratch bakery).
• Ability to lift up to 35-pound boxes of frozen products.
• Ability to work in a warm environment (ovens) and react to buzzers and timers.
• Ability to climb ladders and bend at the waist to clean equipment.
• Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods (if working in a scratch bakery).
• Ability to work around industrial strength cleaners.
• Ability to weigh and measure baking products.
• Ability to stand for up to 4 hours without a break.
• Ability to operate the mixer (if working in a scratch bakery).
Professional Background:
• Must be at least 18 years of age, preferably with 6 months experience in a crew position.
• Retail or food experience preferred but not required.
• Excellent interpersonal communication skills and a strong interest in Guest service.
• Strong motivation for training and business results.
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