Post a Job to Hire in Mount Vernon, Illinois

to:

• Greet and positively engage guests in the restaurant.  
• Accurately accept the guests’ orders and process payments. 
• Address and resolve all guest inquiries and concerns in a timely manner.
• Maintain a safe, secure, and comfortable area for guests and team members.
• Ensure that all orders are properly handled and presented with the greatest care and concern for accuracy, quality and guest satisfaction.
• Keep service area stocked; clean dining room tables and floor; clean and restock restrooms. 

Minimum Requirements:

• Must be at least 16 years of age.  No previous experience required.
• Must have reliable transportation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.

Physical Demands/Working Conditions:

While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.  The employee is frequently required to handle, feel and reach with hands and arms.  The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.  The employee is occasionally exposed to cooking fumes.  The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

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provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner

Key Business Areas

A “Key Business Area” is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the

following behaviors or actions:

1. Demonstrates a sense of urgency when serving guests; meets service cycle timing

standards

2. Greets guests immediately upon arrival and acknowledges them at departure

3. Assists with guests seating, utilizing proper arrival order and rotation procedures; assists

with any special needs

4. Suggestively sells and achieves guest check average targets

5. Accurately enters orders on point of sale system

6. Prepares beverage orders as well as some appetizers, salads, and desserts

7. Checks prepared orders for completeness and presentation

8. Delivers food and beverage orders timely and in accordance with standards

9. Attends to guest during the entire dining experience in a prompt and courteous manner

10. Demonstrates knowledge of station and floor breakdowns

11. Possesses strong product and menu knowledge

12. Uses proper telephone etiquette; assists with “to go” orders

13. Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon

guests departure

14. Addresses complaints and requests promptly in a courteous manner and notifies the

supervisor of any issues

15. Demonstrates safe cash handling procedures in accordance with policy and accurately

completes cash, credit card, and discount transactions

16. Willingly assists others without being asked

17. Maintains cleanliness and organization of dining room and service area

18. Completes all required side-work, including deep cleaning assignments

19. Provides prompt and courteous service and is cordial to all team members and guests

20. Adheres to Denny’s Brand Standards and internal policies and procedures

Position Description

Essential Functions

• Ability to lift and carry supplies and equipment up to 30 lbs
• Ability to raise a tray weighing up to 25 lbs to shoulder height
• Able to bend, stoop, reach, wipe, lift, and grab
• Must have sufficient mobility to move and operate in work area
• Must be able to stand and walk throughout a 4 to 8 hour shift
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to observe and differentiate between monetary denominations
• Must be able to serve all Denny’s menu products
• Must be able to operate point of sale system
• Must be able to work around potentially hazardous chemicals

Position Qualifications

• Must be able to communicate effectively in English both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Must be able to work in a team environment
• Meets Denny’s uniform and grooming standards and maintains them throughout the shift
• Must be able to work a flexible schedule, including holidays, nights and weekends
• Possesses excellent guest service skills
• Possesses basic math skills (add, subtract, multiply and divide)
• Must be dependable and able to learn basic tasks and follow instructions
• Places a value on diversity and shows respect for others

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in charge of all people and operations for a Wendy's restaurant.  Fresh food is all we do, so we count on you and your team members to do it right for our customers every day and night.  No phoning it in - well, unless DoorDash is calling.

You and your team treat customers like family.  Great food, great service, great everything is what keeps them coming back.

You show Shift Managers and Crew Members how to do it right, and make sure every shift is better than the last.

You give and take direction like a pro.

This one's a no-brainer:  you're in charge of increasing store sales and profit goals.

Whether you started out as a Crew Member or you're coming from another foodservice organization, you believe in Wendy's and are glad to be a part of our family

What you bring to the table:

• Minimum of three to four years of experience leading people, even better if you did it in a foodservice environment.
• High school diploma or GED.  (Some college experience or military background?  Tell us that, too).
• Demonstrated ability to lead and manage operations in a fast-paced environment.
• Knowledge of food safety procedure and standards.
• Flexible work availability.

You're willing and able to:

• Travel to other locations (restaurants, area office, etc.) as needed.
• Stand for long periods, bend and kneel and be able to life 25 to 50 pounds.
• Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc.
• Wear a headset and understand restaurant equipment from a grill to registers and computers.

We get it.  We get you.

Our food isn't one size fits all and our job opportunities aren't either.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LBGTQ+ community are welcome.  We provide reasonable accommodations in order to enable people with disabilities to perform the essentials functions of their jobs.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

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you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they’d expect from a fast food place. No doubt you do the first two already. We can teach you the third!

Sound good? Keep reading.

Making things happen is just one of your talents:

• If a Wendy’s restaurant was a person, it’d be you: fun, fast, friendly and never out of bacon.
• Whatever comes up with a customer - good or bad - you handle it like a boss (‘cuz you wanna be a boss someday soon).
• You get how things work here, and make sure new team members know it, too.
• You make sure food safety standards and procedures are on point.

What you bring to the table:

• At least one year of restaurant work experience.
• High school diploma or GED. (Some college or military experience? Tell us that, too.)
• You’ve already led, managed and organized a team in a fast-paced environment.
• Mad skills in problem solving, customer service and decision making.
• Giving and taking direction like a pro.
• Flexible work availability.

You must be willing and able to:

• Travel to other Wendy’s locations (restaurants, area office, etc.) as needed.
• Stand and move for most - if not all - of your shift.
• Lift up to 25-50 lbs. now and then.
• Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc.
• Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines.

For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager.

We get it. We get you.

Our food isn’t one size fits all and our job opportunities aren’t either.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs.

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Areas

A “Key Business Area” is an area of performance in which the Cook must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the

following behaviors or actions:

1. Prepares, cooks and presents food to order following established company brand

standards guidelines and recipe specifications

2. Follows correct prepping procedures, utilizing prep charts; properly stores and rotates

perishable stock

3. Maintains proper food temperatures in accordance with Denny’s Brand Standards,

federal, state and local regulations

4. Prepares special orders as requested

5. Maintains stock to shift par levels

6. Correctly calls the wheel when necessary

7. Organizes and maintains work areas, coolers and storage areas

8. Assists as needed with product inventory and deliveries

9. Cleans and takes proper care of ranges, ovens, broilers, fryers, griddles, utensils and other

equipment

10. Adheres to all safe food handling principles

11. Completes side work and deep cleaning assignments correctly and in a timely manner

12. Possesses strong product and menu knowledge

13. Monitors waste and other food cost controls

14. Addresses complaints and concerns promptly in a courteous manner and notifies the

supervisor of any issues

15. Assists service assistants periodically

16. Willingly assists others without being asked

17. Adheres to Denny’s Brand Standards and internal policies and procedures

18. Provides prompt and courteous service and is cordial to all team members and guests

Position Description

Essential Functions

• Must be able to lift and carry supplies and equipment up to 50 lbs throughout shift; place items on high and low shelves in store rooms, service areas, walk-in coolers and freezers
• Must be able to bend, stoop, reach, wipe, lift and grasp
• Must have sufficient mobility to move and operate in confined work area
• Must work inside and outside the restaurant
• Must be able to work with all Denny’s menu products
• Must be able to read tickets, recipes and product specifications, and observe wares for cleanliness
• Must be able to stand and walk throughout a 4 to 8 hour shift
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to work with potentially hazardous chemicals
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

• Must be 18 years old or older
• Must be able to observe and ensure product is prepared and presented to company Brand Standards
• Must have basic math skills, including understanding of units of measure
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Meets Denny’s uniform and grooming standards and maintains them throughout the shift
• Must be able to pass all required tests and training requirements for the position
• Must be able to work a flexible schedule, including holidays, nights and weekends
• Must possess excellent guest service skills
• Must be dependable and able to learn basic tasks and follow instructions
• Must possess reasonable ability to communicate in English both orally and in writing
• Must be able to work in a team environment
• Places a value on diversity and shows respect for others

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