Post a Job to Hire in Rocky Point, New York

Responsibilities:

Team Environment:

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

Operational Excellence:

• Provide great guest service
• Work with Sense of Urgency to deliver fast service
• Follow Brand standards, recipes, and systems
• Follow safety, food safety and sanitation guidelines
• Maintain clean and neat work environment

Profitability:

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

How it’s Done:

PEOPLE:

- Greets guests with smile and provides service that invites interaction with our guest.

- Ability to interact in a positive and professional manner with guests and coworkers.

- Anticipates and exceeds guests’ expectations and needs

- Suggests appropriate flavor combinations and menu complements to enhance the quality of the guest experience.

- Engages guests in dining room through “Table Touch”

- Learns team effectiveness skills

- Is empowered to make it right for the guest.

PROCESS:

- Rings orders accurately by using the point-of-sale system.

- Receives cash and credit card payments and issues receipts or change due to guest.

- Prepares and packages food and drink products.

- Responsible for always maintaining the cleanliness of the restaurant, interior and exterior.

- Frequently cleans the service line, restrooms, equipment, and dining area

- Assist in maintaining overall restaurant cleanliness.

- Replenishes food in serving stations and holding areas appropriately.

- Resolves customer complaints using “BLAST” (Believe, Listen, Apologize, Satisfy & Add Value, Thank)

- Maintain health and safety standards in work area.

- Unloads and stocks inventory items as needed.

- Willingness to learn all areas of restaurant operations & work multiple stations.

PROFIT:

- Accountable for overages and shortages, accuracy, and security.

- Addresses guest needs and concerns as they relate to cash handling and order preparation.

- Making recommendations for improvement.

- Never walk past a problem.

What will make you successful:

People Skills:

- Keeping it real and being yourself.

- Having a positive attitude and a genuine desire to make others happy and serve one another.

- Take pride in what you do and take personal accountability. 

- Treating others with respect and care and be welcoming to new team members.

- Communicating effectively.

- Be self-motivated and action oriented.

- Hold each other accountable.

- Be curious.

Non-Negotiables:

- Prompt and regular attendance on assigned shifts

- Be dependable and reliable

- Follows uniform and grooming standards and policies.

Minimum Requirement: Must be at least sixteen (16) years of age

Availability: Must be available to work evenings, weekends, and holidays.

Physical Requirements: 

- Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. 

- Stand for long periods of time. 

- Frequently squat or stoop to reach items on low shelves or off the floor. 

- Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment.

- Requires frequent motions of bending, wiping, sweeping, and mopping.

- Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant.

What you can expect from us:

Opportunities development

Pathway for career growth 

Flexible hours

Competitive Pay 

Values driven leadership team

About Rackson Restaurants:

Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and commitment to values-based leadership. Putting people first is at the core of the Company culture.

OPPORTUNITIES FOR GROWTH::

Individuals that display business aptitude, a desire to learn and an ability to handle responsibility will be considered for management and positions at the corporate level.

PREREQUISITES::

• Education: Some high school or equivalent.
• Experience & Skills: No previous experience required. That being said a proven ability to understand written and verbal instruction is needed.
• Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

TASKS AND RESPONSIBILITIES::

• Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
• Demonstrates a complete understanding of menu items and explains them to guests accurately.
• Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change. 
• Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
• Prepares food neatly, according to formula, and in a timely manner.
• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
• Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
• Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.
• Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.
• Performs light paperwork duties as assigned.
• Completes University of SUBWAY® courses as directed.

Responsibilities:

Team Environment:

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

Operational Excellence:

• Provide great guest service
• Resolve guest issues
• Follow Brand standards, recipes, and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment

Profitability:

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

Skills and Qualifications

• Fluent in English
• Basic computer skills
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Responsibilities:

Team Environment:

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

Operational Excellence:

• Provide great guest service
• Resolve guest issues
• Follow Brand standards, recipes, and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment

Profitability:

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

Skills and Qualifications

• Fluent in English
• Basic computer skills
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)