<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=395330474421690&amp;ev=PageView&amp;noscript=1">

How a Dunkin' franchisee accelerated hiring and improved the applicant experience

OM Group, a Dunkin’ franchisee, was losing applicants to the competition because its hiring process was too slow and manual. With Workstream, they were able to automate tedious hiring tasks and free up time to personalize the applicant experience and make staffing a breeze.

"If we had known it was going to be as easy and user-friendly and really help drive the applicant flow in our restaurants, we would’ve started with all our restaurants from the beginning.”

Aaron Piper

Director of Operations, OM Group
The problem

Slow hiring processes forced applicants to look elsewhere

About OM Group

OM Group owns and operates several franchise brands including Dunkin’, Baskin Robins, Qdoba, Smoothie King, and Jimmy John's.

Dunkin' locations: ~48 
Industry: Restaurants

Like many quick-service restaurant operators in 2023, OM Group was struggling with an ongoing labor shortage and high turnover rates. Trying to solve its recruiting and retention problems felt overwhelming. In an industry where 38 days is the average time it takes to hire new employees, OM Group needed a more efficient and reliable method to recruit, interview, and hire hourly workers.

Aaron Piper, Director of Operations for OM Group, had tried a few different platforms to source applicants, including sites offering free ads. But it required a lot of manual sifting through resumes, finding qualified applicants, and scheduling interviews—which often fell on one person, Amanda Ristic, Dunkin franchisee and Operating Partner with OM Group. The manual nature of this hiring process usually meant applicants were waiting too long for a response to their application and often moved on to other opportunities. 

the solution

Smarter ways to attract and engage applicants

When OM Group discovered Workstream, they were able to transform their hiring process. Amanda immediately was able to empower her managers to take an active role in hiring, freeing her up to support all OM Group's locations from the top down. From the start, several features proved helpful for getting applicants in the door faster.

icon - 2023-12-05T172204.171

Sourcing tools

Workstream makes it easy to post open positions all at the same time on multiple job boards. OM Group also loves the ability to create text-to-apply and QR-code posters. This mobile-friendly approach was ideal for capturing the attention of younger job seekers as they were visiting their local Dunkin’. Because these posters were so easy to create, Aaron’s team would test them to see what worked throughout the hiring process.

icon-Apr-02-2024-03-42-36-2873-AM

Customizable hiring

With Workstream, the job application itself became another thing for OM Group to test and optimize. Instead of a one-size-fits-all form, the amount (and type) of questions could easily be customized and switched out from a posting for a crew member to one for a district manager.

icon-team-communications

Team Communication

The ability to text applicants (rather than call them) resulted in faster responses and a better turnout from both younger millennial and Gen Z job seekers.

icon-Apr-02-2024-03-48-01-6245-AM

Automated scheduling

The tendency for people to ghost interviews also decreased once applicants could set up their own interview dates and times, based on the availability of the hiring manager, via text message.

built for the hourly workforce

A faster, more personal applicant experience

Workstream has become an integral part of the recruitment, hiring, and onboarding process for OM Group. It’s helped them elevate the job seeker experience, from customizing what questions to ask to having an applicant’s favorite Dunkin’ drink ready at their interview.  

Andy enjoys seeing how active his restaurant and district managers are on the platform. If things are getting too busy or overwhelming at a franchise location, he knows he can always step in to help, keep things moving forward, and make sure staffing needs are met.

Learn more about how Workstream helps restaurants hire, retain, and pay their teams

Book a demo

Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

Essential

Required to enable basic website functionality. You may not disable essential cookies.

Targeted Advertising

Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

Analytics

Help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues.

Right to Limit Use of Sensitive Personal Information

You also have the right to limit how we use sensitive personal information (such as precise geolocation, financial data, etc.).

Your preference has been saved. We will not sell or share your personal information.