"For us, Workstream just really closed the gap between how hard the applicant has to work to get this job. Because if they have to work too hard, we know they’ll work somewhere else."
As executive vice president of an ownership group that operates 12 Jimmy John’s franchises, Deb Merrill often has to wear several hats. On a daily basis, she oversees HR tasks, payroll, and safety enforcement. Across all these operational duties, Deb was spending several hours each week.
In addition to Deb’s time, her area managers were spending hours auditing their GMs’ work, and GMs were spending time auditing their assistant managers’ work. Hiring was a costly process; adding up to 20 or 30 hours of work per Jimmy John’s location each week.
The culprit? All of 12 restaurants were still managing hiring manually on physical paper. This meant using reams of paper for printing their new hire packets, employee handbook updates, or job applications. Without an online application method, her team had to make sure that each item of paperwork was filled out completely by hand—and any delays gathering this information meant delays in new hire starts.
Deb decided to try Workstream. However, switching to a digital onboarding solution wasn’t an easy decision. In the past, she’d tried other tools which proved too difficult for her managers to figure out. “It ended up being more effort for me, more work—I still had to collect the physical documents as backup because nothing was completed,” Deb says. But not with Workstream.
She’s also excited about their upcoming employee handbook update. What was once an annual event that involved printing and distributing over 200 handbooks to be individually signed and returned, is now a quick text and digital signature. Another manual process Workstream simplified and made online for Deb. “I’m very excited about this.”
less time spent on hiring tasks
Gone are the days of having new hires stop by to fill out a 25-page booklet or come back whenever an item is missing in their onboarding paperwork. Instead of dedicating up to four hours each week to hiring tasks, Deb now spends maybe 30 to 60 minutes.
And she’s not the only one impressed by Workstream. “My managers are happier. They’re spending more time making sandwiches than being focused on payroll or HR items and less time being upset.” Now that Deb can see how quickly her managers contact and respond back to job seekers, she feels she’s optimized the applicant experience.
Learn more about how Workstream helps restaurants hire, retain, and pay their teams