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Smoothie King franchisee enhances efficiency and applicant experience with Workstream

BCS Northern, a Smoothie King franchisee, was challenged with reaching and communicating with job applicants. Workstream's automated approach enabled them to keep applicants engaged throughout the hiring process and reduce time spent on hiring tasks by 80%.

“The customer service is phenomenal! There’s not a question I haven’t had answered. We get our ads up, and we get people hired, and I think it’s just a great partnership.”

Ann Miller

HR Manager at BCS Northern
The problem

Communication breakdown alienates applicants

About Smoothie King

BCS Northern is a franchisee of 30 Smoothie King locations. Smoothie King offers a variety of smoothies designed for different health and fitness goals, such as weight loss, muscle building, and overall wellness. They use real fruit, natural sweeteners, and dietary supplements in their smoothies to provide customers with healthy and delicious options.

Locations: ~1,200
Industry: Restaurants

As HR Manager at BCS Northern, Ann Miller oversees a workforce that can average over 350 hourly employees for Smoothie King juice bars—one of the nation's leading smoothie brands.

Ann is directly involved in every aspect of recruiting new workers. One of the biggest challenges maintaining good communication with applicants. Whenever a recruiter got too busy to reach out to an individual or when Ann was suddenly called into a meeting, interviews could get delayed. When the BCS Northern team tried to follow up, the applicants—likely feeling ignored or unappreciated—often ghosted interviews.

Ann and her recruiting team at BCS Northern needed an HR technology solution that would prove more efficient than their old-school process of making phone calls, sending emails, and waiting for the other person to respond. They needed some way to get both parties involved in the process.

the solution

Attracting and engaging applicants in just a few clicks

With Workstream’s automated and intuitive approach, it became easier to demonstrate just how interested, invested, and responsive the company was in its applicants. By better engaging candidates from application to interview to offer, Ann’s franchise stores stood out as places where people wanted to work.

team communications icon

Team Communications

Ann and her team leverage a mix of automated and personal messages to ensure applicants are getting communicated with at all the critical touch points. For applicants, this active two-way communication throughout the recruitment process gave them confidence that BCS Northern would provide a good employee experience as well.

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Job boards

Workstream also expanded the company’s reach by letting it post to several job boards simultaneously—a process that once meant copying and pasting ads for open positions up to 15 times. With Workstream, there was no more guesswork about where to post open job positions or how to expand their search for the most qualified, motivated applicants. This greatly helps BCS Northern meet its need for new hourly workers—it averages 100 hires every month.

80% less

time spent on hiring tasks

built for the hourly workforce

A happier workforce starts with smarter hiring

Responsible for so many different franchise locations, Ann used to spend up to 15 hours a week tracking applications, contacting candidates, and scheduling interviews—all time that was spent before ever getting around to hiring anyone. Workstream cut that process down to three hours.

Ann continues to improve her operational efficiency using the platform—adjusting the number of steps in the application, keeping in touch with applicants, and hiring people in a matter of days. Plus, collaboration between Ann, her recruiters, and her hiring managers has never been better.

Learn more about how Workstream helps restaurants hire, retain, and pay their teams

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Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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Targeted Advertising

Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

Analytics

Help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues.

Right to Limit Use of Sensitive Personal Information

You also have the right to limit how we use sensitive personal information (such as precise geolocation, financial data, etc.).

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