The Hourly Workforce Report

Insights on the current state and trends of hourly employees in the QSR industry

Hourly workers in the United States are at an inflection point. The COVID-19 pandemic has been shining a light on the growing challenges hourly employees—and their employers—are facing. With the industry seeing a turnover rate of 150%, up 68% from 2017, the friction continues to increase.

These numbers may cause restaurant owners and managers to feel discouraged. But the good news is
that you—as an employer and leader—can shape the trajectory and trends of the hourly workforce. This report breaks down the current hourly workforce demographics, industry trends, wages and earnings, and other pertinent information so you have the insight to retain your current workforce and recruit new talent as you head into the new year.