Culver’s franchisee enjoys all-in-one HR solution

All-in-one HR and Payroll saves Culver's of Louisville time and stress

As a former hourly worker herself, Kim Major has first-hand knowledge about the challenges around hiring and onboarding. Now the hiring manager for a Kentucky-based Culver’s franchise group, she’s committed to improving their HR efficiency.

"Having HR and payroll together, I consider it one-stop shopping. You don't have to fill out these forms on one side and then go to payroll and fill out the other forms. They just merge together. That's super easy for me."

Kim Major

Hiring Manager, Culver's of Louisville

The problem

Disjointed processes bring complicated problems

About Culver's

Culver’s got its start in 1984 in Sauk City, Wisconsin—the beloved hometown of founders Craig and Lea Culver. Along with Craig’s parents, George and Ruth, Culver’s built a loyal following by serving up their now legendary signature combination of ButterBurgers with Frozen Custard.

Since day one, the Culver family has realized that the secret to lasting success is always about putting people first. In 1990, the first Culver’s franchise opened in nearby Baraboo, WI, quickly followed by more beyond state lines in 1995. Today, Culver’s can be found across 26 states in the US.

Locations: 965
Industry: Restaurants
Employees: 25,000+

When Kim took over hiring and onboarding, scheduling interviews was the most difficult part of her day. She spent hours tracking down applicants only for them to ghost her. “I had to call them and a lot of people don’t answer the phone for a number they don’t know.” But because there was no other option, she was stuck chasing applicants.

And once an applicant was hired, Kim faced another road block: onboarding. Before Workstream, this task was done the old fashioned way: on paper. Trying to track, organize, and maintain the flow of documents felt impossible.

Running payroll brought another set of complex challenges. Outsourcing payroll processing seemed to solve the complexity issue–until it didn’t. Rather than saving time, outsourcing actually created more confusion than before. Kim had to spend hours wrangling data and correcting errors. It was time for a change.

The solution

Automating and integrating hiring, onboarding, and payroll

Workstream was the game changer that Kim had been looking for. The automated interview scheduling, digital onboarding, and payroll functionalities brought immediate time savings, and also helped reduce stress.

Automate interview scheduling

Kim loves that applicants can use Workstream to schedule their own interviews and receive automated reminders. She estimates that the time she spends scheduling interviews has been cut in half. “I have my availability, and they pick a time that’s convenient for them and me… I now probably spend more time actually doing the interviews than trying to get people to come in for the interviews.”

Digital onboarding

Digital onboarding has also been a godsend: “With Workstream I have an onboarding checklist that’s like, okay your tasks are done, you can move on. I can just click on [someone’s] name and it’s all right there.”

Save time on payroll

Payroll is also much easier for Kim since she can now quickly do everything herself. “It’s super easy. I can probably get payroll done in 15 to 20 minutes. If there are pay changes or benefit changes, I can go in and put them in immediately. I don’t have to wait. That way everything is done. It’s that simple… it’s all in my hands. I don’t have to worry about a third party.”

the wins

Save time and stress

Kim loves that she now enjoys a better connection with new hires thanks to Workstream. She can get them interviewed, hired, onboarded, and paid faster and with fewer headaches than before, all of which frees up valuable time that she can spend on higher-impact responsibilities. She’s excited to explore more of the all-in-one functionality that Workstream offers and introduce other Culver’s groups to the platform so they can experience the improved efficiency for themselves.