An all-in-one approach to streamlining operations

With 20+ Golden Ticket Cinemas locations across multiple states, Michael Hartley has a lot on his plate. As a veritable “jack-of-all-trades,” it’s his job to make sure everything is running smoothly—and that means everything from hiring to installing carpet if a new location needs it.

"The time savings have been incalculable with Workstream."

Michael Hartley

Director of Operations
The problem

Hiring in new markets

About Golden Ticket Cinemas

With over 20 locations across 12 states, Golden Ticket Cinemas is one of the fastest growing theatre chains in the country. They pride themselves in creating a "modern theatre experience for small and mid-size markets across the US." 

Industry: Theatres

 

As Golden Ticket expands, Michael oversees the opening of more theaters and expansion into new markets. But as exciting as growth is, hiring and onboarding quality employees is a huge time suck. That required hours every week sourcing, screening, interviewing, and onboarding, which left little time to focus on other priorities in his role. 

One big hurdle: reaching a pool of quality applicants in a new area. Navigating local job boards, social media, and other networks eats up precious time. With the pressure of being fully staffed come opening day, he has to move fast, and there simply isn’t room to stress over a new recruitment strategy.

More problems came with onboarding. Making sure his employees were correctly filling out the proper paperwork and then having to manually enter that paperwork into the system led to more headaches than Michael cared for. In his words, “How can we focus on innovation when we’re filling out paperwork all day?” 

This system is not sustainable for any business, let alone a growing one, and Michael knew it. After searching for fixes, he found Workstream. 

The solution

An all-in-one platform

Michael turned to Workstream first for its hiring capabilities, and soon realized how important it was to have all his HR functions under one platform. Adopting this all-in-one approach has changed the game by increasing operational efficiency and automating manual tasks. Having the right system in place has given Michael time to focus on innovating and removed a huge burden off his shoulders. 
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Hiring quality candidates

Workstream has allowed Michael to easily find the right people for a role by helping Golden Ticket stand out in new job markets. Recalling a recent experience, he said, “When I put the listing up, I had no idea what I was going to get for applications. I soon had 200 to go through. It was actually faster than we were ready for.”

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Implementing the right system

Focusing on having the right systems in place has helped Michael keep overhead costs down, allowing him to spend more time training and developing employees, serving customers, and finding other areas to improve. “With Workstream, my systems and data are finally working for me, not against me.”

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Streamlining payroll

Avoiding manual data entry has been a game changer for Michael’s business. Running payroll is no longer a major source of stress, since it’s baked into the same HR platform he uses for hiring and onboarding.

the wins

Peace amidst the chaos

Perhaps Michael’s favorite part of switching to Workstream is the peace of mind he feels. Having a trusted ecosystem and relationship that he can lean on is a huge benefit. 

“Workstream has been one of the better decisions we’ve made.”

See how Workstream can help you manage and pay your hourly workforce

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Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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Targeted Advertising

Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

Analytics

Help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues.

Right to Limit Use of Sensitive Personal Information

You also have the right to limit how we use sensitive personal information (such as precise geolocation, financial data, etc.).

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