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What you Need to Know About Drive Throughs Amidst COVID
Workstream Blog

What you Need to Know About Drive Throughs Amidst COVID

By Desmond Lim

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As the national emergency that is the coronavirus pandemic unfolds, drive-thru testing is arriving all across the United States, with the first facility having opened in the hard-hit city of Seattle. This means that more and more people will have access to testing by simply rolling down their windows, getting swabbed, and going home to wait for results. 

The government is currently in the process of organizing these drive-thrus with companies including CVS, Target, Walgreens, and Walmart, and while the details get sorted out, I’ve been working carefully with my team to figure out a plan to help. Workstream has decided to provide our platform for free to these organizations, helping them hire for these incredibly important roles.

What do you need to know about these drive-thru test stations?

  • Drive-thru testing was initially started in South Korea, and has since been recognized for both its efficiency and its prevention against putting other patients at risk of contracting coronavirus. As of March 15, 2020, more than 10 states in the US have these testing facilities. However, they are currently impeded by lack of supplies and manpower. In Seattle, the University of Washington School of Medicine had to ask for assistance from qualified individuals, and on a separate occasion, ran out of pipettes.
  • In a recent press conference, the White House announced that protocols will be in place for testing. Prospective patients will need to go through screening online, where they will answer questions about their symptoms. If they match those of COVID-19, users will then be provided with the location of the closest drive-thru facility where they can be tested.
  • There are also other requirements that may be asked of you, depending on the state in which the drive-thru facility is located. For example, in some sites in Florida, tests are done on an appointment-only basis. At drive-thru stations in New Jersey, only people exhibiting coronavirus symptoms will be tested, and you may be asked to present a resident’s ID. In other areas like Spokane, you will need to have a doctor’s referral to be eligible for testing. 
  • Some people may receive priority testing, such as: those over 65 who show symptoms, health personnel who have had contact with a patient suspected of having COVID-19, and people with underlying health issues or have fevers above 99.6 degrees. 
  • The brave individuals who are the frontliners at these drive-thru testing sites are state health workers, nurses, and members of the U.S. Public Health Services, who will swab people in their cars and then send the samples off for testing, in as short as just ten minutes. 
  • Testing at drive-thru stations is free. Although the cost of tests varies, many health insurance companies and Medicare/Medicaid have stated that they would cover the costs of testing. I was also happy to hear that a number of states have agreed to cover the costs without co-pays or deductibles, which is a huge relief to people who do not have health insurance and would not be able to afford the tests otherwise.
  • While initially the Center for Disease Control and Prevention and state public health labs were the only ones approved to execute the testing for the new coronavirus, there are now a handful of commercial labs (including LabCorp, Quest, Roche, and Thermo Fisher) that have been approved to test as well. Other labs are not far behind, like Hologic and Abbott, who are ramping up on their existing testing capabilities. Although tests taken at drive-thru facilities still have to be sent out for analysis, meaning results won’t be available for 3-4 days, this increase in labs will still help to diagnose people more rapidly than ever before.

I believe that if we all work together to contribute to the solution, we can make a tremendous difference in slowing, and eventually stopping this epidemic. In the meantime, my team at Workstream is dedicated to helping by offering our service for free for the next three months to all hospitals, healthcare companies, clinics, and coronavirus screening and testing stations. 

In the midst of all the chaos surrounding coronavirus, it’s important that hiring workers can be a seamless and efficient process so that we can begin to recover, united together as a society. 

By Desmond Lim
Desmond Lim is co-founder and CEO of Workstream, a text-based hiring platform for local businesses hiring hourly workers. He is a graduate of Harvard University and MIT Media Lab, former Product Manager at WeChat, and investor at Dorm Room Fund. He contributes to Entrepreneur.com, Workstream Blog, and Huffington Post. He splits his time between San Francisco and Utah, and represented the Singapore National Team in basketball.

Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (β€œuser1234”)
  • Sensitive personal information

Sensitive personal information or β€œSPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say β€œdo not sell or share my personal information” or β€œyour privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: β€œlimit the use of my sensitive personal information” or β€œyour privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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Targeted Advertising

Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

Analytics

Help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues.

Right to Limit Use of Sensitive Personal Information

You also have the right to limit how we use sensitive personal information (such as precise geolocation, financial data, etc.).

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