This Jimmy John's franchisee traded 35-hour paperwork weeks for one-hour onboarding
Deb Merrill is the Executive VP overseeing 12 Jimmy John's locations across Utah, running payroll, HR, safety, and construction largely from her phone. Before Workstream, hiring and onboarding ate up as much as 35 hours of her week in paper filing alone. Today, a new hire can go from application to clocking in wearing a uniform in about an hour.
Executive VP, Jimmy John's franchise group
“We're in the sandwich business. We're not in the paperwork business.”
The problem
A filing room, a fire scare, and 35 hours a week of paperwork
Before Workstream, every new hire across Deb's 12 stores moved through the process on paper. Job ads were bought and managed one location at a time. Applicants filled out paper applications, came in for a scheduled interview, then completed a full paperwork packet, including physical I-9 identification. An area manager audited the packet, Deb audited it again, then the data was entered into payroll software by hand before the paper went into a filing cabinet or an archive box.
The volume was brutal. With 12 stores, Deb estimated filing alone ran 30 to 35 hours a week, and she needed a full day devoted just to filing every two weeks or it became unmanageable. She fielded daily calls from area managers just to track down documents: expired driver's licenses, expired insurance, expired visas. At one point she had an entire room stacked with employee folders waiting to be filed. When one location had a fire, she realized how much of that paper trail, including two years of retained applications, could have simply burned.
Compliance added another layer of stress. I-9s had to be stored separately in case of an audit, driver insurance needed updates every six months per driver, and Deb was the one holding all of it in her head, while the paperwork pulled general managers away from making sandwiches and area managers away from supporting their teams.
About Jimmy John's
Jimmy John's is a well-known American fast-food chain famous for its sandwiches, speedy delivery, and emphasis on fresh ingredients. It has grown into a significant player in the fast-food industry with numerous franchise locations across the United States.
Onboarding that runs from a phone, not a filing cabinet
Workstream replaced Deb's paper-driven process with a mobile, self-serve system that handles job posting, applications, compliance, and payroll from a single platform across all 12 locations.
Automated job posting
Instead of managing 12 separate Indeed accounts and sponsored ad budgets, Deb's team now posts once through Workstream to the job boards they already use, including Indeed. Managers can run their own sponsored ads without her involvement.
Mobile, self-serve onboarding
Applicants can apply from bed at 1 a.m., schedule their own interview based on real-time store availability, and upload documents like a food handler's permit or driver's license straight from their phone.
Compliance built in
I-9s get attested by the manager directly in the system, and Deb can bulk-download every I-9 across all 12 locations in one action if she's ever audited. “I trust the computer system more to verify things than I trust myself,” she said.
Faster payroll
Workstream built Deb a custom CSV to import new hires directly into her payroll software. “It was the easiest payroll I had ever done,” she said of her first run using it.
More time with people, less time with paper
Today, a new hire can go from application to clocked in — uniform on — in about 60 minutes, and Deb estimates Workstream has cut the time her team spends on hiring and onboarding tasks by roughly 97%.
Rollout took less than a week from kickoff to Deb's first payroll run on the new system, with staff training running 30 to 40 minutes per person. The area managers who once hand-carried paperwork between stores and Deb's office are largely out of that loop entirely. Conversations that used to center on missing documents now center on employees, customers, and sandwiches.