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Our best offer of the year is back!

Up to 8 months free on Payroll & All-in-One plan
Nicole Soerja
Equal Partner & Operations Manager, Kopi Kita

"It probably took me about 24 hours to get a response from our employee about their hours, but with Workstream now, I can fix it in literally five minutes."

THE PROBLEM

Paper Hiring Signs and Slow Payroll Were Holding Kopi Kita Back

Before Workstream, Nicole managed hiring and payroll by hand, and neither was working. Job openings went up as a paper sign taped to the register, directing applicants to email their resume. Nicole had to check that inbox constantly, and postings easily slipped through the cracks. Payroll and time tracking depended on a slow back-and-forth: if an employee had a question about their hours, it could take Nicole about 24 hours to track down an answer.

The turning point came when Kopi Kita's previous payroll handler started paying employees incorrectly and late, some underpaid and some overpaid. With a team that includes students who depend on getting paid on time, Nicole knew something had to change.

About Kopi Kita Indonesian Coffee

Kopi Kita Indonesian Coffee was founded with a passion for sharing Indonesia, one of the world's richest coffee-producing countries, with a global audience. From the volcanic highlands of Sumatra to the mountains of Java, Sulawesi, and Flores, Kopi Kita showcases specialty coffees shaped by generations of craftsmanship and tradition. In partnership with Beaneka Coffee, the brand sources its beans with integrity, working to create greater value throughout the supply chain so the farmers and communities behind every harvest share more fully in its success.

Industry: Food & Beverage
Locations: San Francisco, CA
WHAT WE'VE SOLVED

How Workstream Simplified Hiring and Payroll for Kopi Kita

Kopi Kita now runs hiring and payroll through Workstream.

Job boards

Multi-Board Job Posting

For hiring, Nicole uses Workstream's job listing template to post open roles across multiple job boards at once, instead of relying on a paper sign and word of mouth.

Flagged

Automatic Issue Flagging

For payroll, Workstream's time tracking flags issues automatically: a missed break, unplanned overtime, or a clock-in away from the coffee shop, all visible from Nicole's phone or iPad.

Self-service portal

Barista Self-Service

Baristas use the Workstream app directly too, requesting time off and setting their availability without going through Nicole first.

THE RESULTS

Hiring turned around fast. Before Workstream, Nicole posted job openings on Kopi Kita's Instagram and Facebook and got no applicants. After switching to Workstream's job board postings, that changed to 50 to 80 applications within a week or two.

Payroll changed just as much. A timesheet question that used to take about 24 hours to resolve now takes Nicole, in her words, "five minutes." Her baristas, skeptical about the new system at first, now use it without complaint.

Nicole is already thinking past the second location. Asked where she wants Kopi Kita in three years, she says: "Hopefully we'll have a third location. It could be in the city or more. We'll see."

50-80
applications in two weeks, up from zero
5 min
per timesheet question, down from 24 hours

See how Workstream can help you manage and pay your hourly workforce

Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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Targeted Advertising

Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

Analytics

Help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues.

Right to Limit Use of Sensitive Personal Information

You also have the right to limit how we use sensitive personal information (such as precise geolocation, financial data, etc.).

Your preference has been saved. We will not sell or share your personal information.