Equal Partner & Operations Manager, Kopi Kita
"It probably took me about 24 hours to get a response from our employee about their hours, but with Workstream now, I can fix it in literally five minutes."
THE PROBLEM
Paper Hiring Signs and Slow Payroll Were Holding Kopi Kita Back
Before Workstream, Nicole managed hiring and payroll by hand, and neither was working. Job openings went up as a paper sign taped to the register, directing applicants to email their resume. Nicole had to check that inbox constantly, and postings easily slipped through the cracks. Payroll and time tracking depended on a slow back-and-forth: if an employee had a question about their hours, it could take Nicole about 24 hours to track down an answer.
The turning point came when Kopi Kita's previous payroll handler started paying employees incorrectly and late, some underpaid and some overpaid. With a team that includes students who depend on getting paid on time, Nicole knew something had to change.
About Kopi Kita Indonesian Coffee
Kopi Kita Indonesian Coffee was founded with a passion for sharing Indonesia, one of the world's richest coffee-producing countries, with a global audience. From the volcanic highlands of Sumatra to the mountains of Java, Sulawesi, and Flores, Kopi Kita showcases specialty coffees shaped by generations of craftsmanship and tradition. In partnership with Beaneka Coffee, the brand sources its beans with integrity, working to create greater value throughout the supply chain so the farmers and communities behind every harvest share more fully in its success.
How Workstream Simplified Hiring and Payroll for Kopi Kita
Kopi Kita now runs hiring and payroll through Workstream.
Multi-Board Job Posting
For hiring, Nicole uses Workstream's job listing template to post open roles across multiple job boards at once, instead of relying on a paper sign and word of mouth.
Automatic Issue Flagging
For payroll, Workstream's time tracking flags issues automatically: a missed break, unplanned overtime, or a clock-in away from the coffee shop, all visible from Nicole's phone or iPad.
Barista Self-Service
Baristas use the Workstream app directly too, requesting time off and setting their availability without going through Nicole first.
Hiring turned around fast. Before Workstream, Nicole posted job openings on Kopi Kita's Instagram and Facebook and got no applicants. After switching to Workstream's job board postings, that changed to 50 to 80 applications within a week or two.
Payroll changed just as much. A timesheet question that used to take about 24 hours to resolve now takes Nicole, in her words, "five minutes." Her baristas, skeptical about the new system at first, now use it without complaint.
Nicole is already thinking past the second location. Asked where she wants Kopi Kita in three years, she says: "Hopefully we'll have a third location. It could be in the city or more. We'll see."