8,000 Applications a Week. How Sun Holdings Manages It All in One Place.
Sun Holdings operates 1,200+ locations across 14+ brands. Here's how they process 8,000 applications a week across every brand in one centralized platform.
Vice President, Human Resources, Sun Holdings
“We change lives every day in the recruiting team. Workstream helps us do that.”
THE PROBLEM
Hiring Across 1,200+ Locations Meant Juggling Disconnected Platforms
Before Workstream, Sun Holdings managed hiring across multiple platforms that weren't built for the cross-brand complexity of a 1,200-location operation spanning 14+ brands in 33 states. Recruiting needed to fill 100 to 150 positions every day, and time to hire still averaged eight days. When a candidate applied to two or three Sun Holdings brands at once, common in markets where the company runs multiple concepts on the same street corner, Recruiting had to use multiple logins just to view that candidate's applications across systems. There was no standardized offer letter across any of the brands. With general managers at more than 1,200 locations managing their interviews locally, the Recruiting team had no single, unified view of applicant activity across the business.
About Sun Holdings
Sun Holdings operates more than 1,200 restaurant locations across 14+ brands in 33 states, employing roughly 30,000 people. Those brands include Bar Louie, Burger King, Arby's, Popeye's, Cantina Laredo, McAlister's, Freebirds, GNC, Taco Bueno, IHOP, Papa John's, Applebee's, and Uncle Julio's. The company hires 100 to 150 new employees every day.
How Workstream Standardized Hiring Across Every Sun Holdings Brand
Sun Holdings standardized its hiring process when it implemented Workstream, replacing the mix of disconnected platforms it used across 1,200+ locations and 14+ brands with a single system built for that scale.
Standardized Applications and Offer Letters
One application spans every brand and position, feeding HRIS integration and replacing brand-specific forms. General managers see availability in one graphic. Offer letters are standardized for every hire and brand, documenting pay rate and position and eliminating pay questions that may have come up before.
QR Codes and Mobile Apply
QR codes posted in every restaurant location feed candidates directly into Workstream's application flow. The entire process is mobile-friendly, designed for applicants who complete everything on their phones.
Cross-Brand Applicant Visibility
The central HR team can search any candidate by name and see every application across brands and locations in one view. General managers see only their own restaurant's applicants. In markets where Sun Holdings runs multiple brands, the brand that responds quickly has a better chance of hiring the candidate.
Talent Pool and Analytics
Applicants who are not hired within approximately two weeks roll into a searchable pool. General managers at lower-volume or remote locations can search the pool when applicant flow is slow. Recruiting monitors weekly application volume across brands to catch friction points before they affect hiring outcomes.
Faster Hires Across Every Sun Holdings Brand
Faster time to hire: Time to hire dropped from eight days to three.
Centralized applications: Workstream processes more than 8,000 applications per week across Sun Holdings' entire organization in one centralized location.
Consistent offer letters: Offer letters are consistent and provide the information every new hire needs.
Same-day hiring: The speed of the Workstream process has made same-day hires possible at an operation of more than 1,200 locations — what Laura calls going "from the door to floor."
"We change lives every day in the recruiting team," Laura said. "Workstream helps us do that."