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Laura L. McLand, MBA, PHR, SHRM-CP
Vice President, Human Resources, Sun Holdings

“We change lives every day in the recruiting team. Workstream helps us do that.”

THE PROBLEM

Hiring Across 1,200+ Locations Meant Juggling Disconnected Platforms

Before Workstream, Sun Holdings managed hiring across multiple platforms that weren't built for the cross-brand complexity of a 1,200-location operation spanning 14+ brands in 33 states. Recruiting needed to fill 100 to 150 positions every day, and time to hire still averaged eight days. When a candidate applied to two or three Sun Holdings brands at once, common in markets where the company runs multiple concepts on the same street corner, Recruiting had to use multiple logins just to view that candidate's applications across systems. There was no standardized offer letter across any of the brands. With general managers at more than 1,200 locations managing their interviews locally, the Recruiting team had no single, unified view of applicant activity across the business.

About Sun Holdings

Sun Holdings operates more than 1,200 restaurant locations across 14+ brands in 33 states, employing roughly 30,000 people. Those brands include Bar Louie, Burger King, Arby's, Popeye's, Cantina Laredo, McAlister's, Freebirds, GNC, Taco Bueno, IHOP, Papa John's, Applebee's, and Uncle Julio's. The company hires 100 to 150 new employees every day.

Industry: Restaurants
Locations: 1,200+
WHAT WE'VE SOLVED

How Workstream Standardized Hiring Across Every Sun Holdings Brand

Sun Holdings standardized its hiring process when it implemented Workstream, replacing the mix of disconnected platforms it used across 1,200+ locations and 14+ brands with a single system built for that scale.

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Standardized Applications and Offer Letters

One application spans every brand and position, feeding HRIS integration and replacing brand-specific forms. General managers see availability in one graphic. Offer letters are standardized for every hire and brand, documenting pay rate and position and eliminating pay questions that may have come up before.

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QR Codes and Mobile Apply

QR codes posted in every restaurant location feed candidates directly into Workstream's application flow. The entire process is mobile-friendly, designed for applicants who complete everything on their phones.

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Cross-Brand Applicant Visibility

The central HR team can search any candidate by name and see every application across brands and locations in one view. General managers see only their own restaurant's applicants. In markets where Sun Holdings runs multiple brands, the brand that responds quickly has a better chance of hiring the candidate.

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Talent Pool and Analytics

Applicants who are not hired within approximately two weeks roll into a searchable pool. General managers at lower-volume or remote locations can search the pool when applicant flow is slow. Recruiting monitors weekly application volume across brands to catch friction points before they affect hiring outcomes.

THE RESULTS

Faster Hires Across Every Sun Holdings Brand

Faster time to hire: Time to hire dropped from eight days to three.

Centralized applications: Workstream processes more than 8,000 applications per week across Sun Holdings' entire organization in one centralized location.

Consistent offer letters: Offer letters are consistent and provide the information every new hire needs.

Same-day hiring: The speed of the Workstream process has made same-day hires possible at an operation of more than 1,200 locations — what Laura calls going "from the door to floor."

"We change lives every day in the recruiting team," Laura said. "Workstream helps us do that."

3 days
average time to hire, down from 8 days
8,000+
applications processed per week
100-150
positions filled per day

See how Workstream can help you manage and pay your hourly workforce

Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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Targeted Advertising

Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

Analytics

Help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues.

Right to Limit Use of Sensitive Personal Information

You also have the right to limit how we use sensitive personal information (such as precise geolocation, financial data, etc.).

Your preference has been saved. We will not sell or share your personal information.