Back on the Floor: Simplifying Hiring at Wingers Restaurant & Alehouse
Suzy Bronzati is the Chief People Officer at Wingers Restaurant & Alehouse, a full-service restaurant brand with 22 locations across the Intermountain area. Wingers opened its first restaurant in Bountiful, Utah in 1993, building its reputation on its Original Amazing Sauce, and has since grown into a franchise brand with hundreds of employees across its corporate and franchise-owned locations. Wingers has used Workstream for hiring for about five years.
"After about a month of using Workstream, I had a manager that called me and was raving how it changed their life."
Suzy Bronzati
The problem
Buried in Paperwork, Away From the Floor
About Wingers Restaurant & Alehouse
Wingers got its start in 1993 in Bountiful, Utah, when founder Eric Slaymaker opened the original Wingers Diner. Raised in a restaurant family, Eric built a loyal local following on handmade wings, signature Sticky Fingers, and the famous Amazing Sauce.
Industry: Restaurants
Running a restaurant means filling a lot of roles at once. Bronzati describes Wingers’ general managers as their own maintenance person, food-safety inspector, HR department, and IT support, on top of leading their teams. Hiring added another job to that list: managers had to log into separate systems from the back office, post open roles to each job board one at a time, and call or leave voicemails for applicants to schedule interviews. That paperwork kept managers away from the floor, where Wingers wants them leading their staff and serving guests.
The solution
The Solution
Wingers uses Workstream for hiring, giving general managers tools built for restaurant life instead of the back office.
Real-Time Applicant Alerts
General managers get a text the moment an applicant applies or schedules an interview, along with the applicant’s resume, right on their phone.
Built-In Texting
A built-in messaging system lets managers text applicants directly to confirm or reschedule interview times instead of relying on phone calls and voicemails.
One-Click Job Board Posting
Job postings go out to multiple job boards at once through Workstream’s templates, and managers can take a posting down just as quickly once a role is filled.
500+
People hired with Workstream
the wins
Time Back for What Matters Most
Since adopting Workstream, Wingers has hired more than 500 people through the platform. Bronzati says the change also gave Wingers’ managers time back to focus on their teams and guests instead of paperwork. About a month after adopting Workstream, one manager called her raving about how much it had changed their work. Managers can now review applicants and schedule interviews without leaving the floor, and open roles move from posting to hire faster than under Wingers’ old process. Bronzati says Workstream has also become a selling point with prospective franchisees: “almost everybody falls in love with it once they start using it.”
Bronzati’s focus now is on growing the Wingers franchise community. “I would like to see our franchise community grow,” she says. “We have an amazing product, and I would love all of America to know about our Original Amazing Sauce.”