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Back on the Floor: Simplifying Hiring at Wingers Restaurant & Alehouse

Suzy Bronzati is the Chief People Officer at Wingers Restaurant & Alehouse, a full-service restaurant brand with 22 locations across the Intermountain area. Wingers opened its first restaurant in Bountiful, Utah in 1993, building its reputation on its Original Amazing Sauce, and has since grown into a franchise brand with hundreds of employees across its corporate and franchise-owned locations. Wingers has used Workstream for hiring for about five years.

"After about a month of using Workstream, I had a manager that called me and was raving how it changed their life."

Suzy Bronzati

Chief People Officer, Wingers Restaurant & Alehouse
The problem

Buried in Paperwork, Away From the Floor

About Wingers Restaurant & Alehouse

Wingers got its start in 1993 in Bountiful, Utah, when founder Eric Slaymaker opened the original Wingers Diner. Raised in a restaurant family, Eric built a loyal local following on handmade wings, signature Sticky Fingers, and the famous Amazing Sauce.

Industry: Restaurants

Running a restaurant means filling a lot of roles at once. Bronzati describes Wingers’ general managers as their own maintenance person, food-safety inspector, HR department, and IT support, on top of leading their teams. Hiring added another job to that list: managers had to log into separate systems from the back office, post open roles to each job board one at a time, and call or leave voicemails for applicants to schedule interviews. That paperwork kept managers away from the floor, where Wingers wants them leading their staff and serving guests.

The solution

The Solution

Wingers uses Workstream for hiring, giving general managers tools built for restaurant life instead of the back office.

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Real-Time Applicant Alerts

General managers get a text the moment an applicant applies or schedules an interview, along with the applicant’s resume, right on their phone.

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Built-In Texting

A built-in messaging system lets managers text applicants directly to confirm or reschedule interview times instead of relying on phone calls and voicemails.

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One-Click Job Board Posting

Job postings go out to multiple job boards at once through Workstream’s templates, and managers can take a posting down just as quickly once a role is filled.

500+

People hired with Workstream

the wins

Time Back for What Matters Most

Since adopting Workstream, Wingers has hired more than 500 people through the platform. Bronzati says the change also gave Wingers’ managers time back to focus on their teams and guests instead of paperwork. About a month after adopting Workstream, one manager called her raving about how much it had changed their work. Managers can now review applicants and schedule interviews without leaving the floor, and open roles move from posting to hire faster than under Wingers’ old process. Bronzati says Workstream has also become a selling point with prospective franchisees: “almost everybody falls in love with it once they start using it.”

Bronzati’s focus now is on growing the Wingers franchise community. “I would like to see our franchise community grow,” she says. “We have an amazing product, and I would love all of America to know about our Original Amazing Sauce.”

See how Workstream can help you manage and pay your hourly workforce

Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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Targeted Advertising

Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

Analytics

Help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues.

Right to Limit Use of Sensitive Personal Information

You also have the right to limit how we use sensitive personal information (such as precise geolocation, financial data, etc.).

Your preference has been saved. We will not sell or share your personal information.