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How Workstream’s All-in-One Platform Simplified Hiring and Payroll for a Dunkin’ Franchisee

For Dunkin’ franchisee Darshan Patel, managing hiring and payroll across disconnected systems created unnecessary friction. After years of using large payroll providers, Workstream stood out as the first platform that truly unified the entire process — from application to paycheck.

“The biggest differentiator with Workstream is that it’s truly an all-in-one solution — From hiring to payroll.”

Darshan Patel

Dunkin Franchisee
The problem

The Missing Link Between Hiring and Payroll

About Dunkin'

Dunkin' is a globally recognized brand, known for its delicious coffee and donuts. With thousands of locations worldwide, maintaining operational efficiency is critical. Hiring the right people efficiently is a vital part of that process.

 

Industry: QSR

Over the years, Darshan relied on ADP and Paychex, but no single platform supported the full journey from applicant to paycheck.

Hiring data didn’t flow forward. Applicant data was trapped in silos. Details entered on DunkinDonuts.com and Indeed had to be re-entered for interviews, onboarding, and payroll. “There were multiple steps, we were just duplicating the information,” He said.

Patchwork tools hurt conversion. “Other providers had certain components,” Darshan said, “but it was always patchwork.” That disconnect slowed hiring and created drop-off before candidates ever reached payroll. 

Payroll transitions were risky. Payroll transitions were disruptive, with hiccups and little support at critical moments. “We didn’t have the support we needed when we needed it the most,” Darshan shared.

The solution

Why Darshan Chose Workstream: The True All-in-One

Workstream stood out for Darshan as the first true all-in-one platform purpose-built for restaurant operators. Here are the key differentiators:

icon-improve-candidate-match

True All-in-One From Hiring to Payroll

Unlike legacy tools that only handled parts of the process, Workstream connects hiring, onboarding, scheduling, and payroll in one continuous flow. “Workstream is truly an all-in-one solution — we were able to go from application all the way to payroll.” Darshan shared.

 
 

 

tasks icon

Automation that Eliminates Busywork

“There were multiple steps, and we were just duplicating the information — now it’s a single integrated flow,” Darshan said, pointing to how Workstream’s automation eliminated manual work and improved accuracy at every step.

support-icon

Consistent Hands-On Support

Workstream provides reliable, ongoing support — especially during payroll migrations — addressing a major gap Darshan experienced with previous providers. “With Workstream, the support was finally there — and that made all the difference.” Darshan shared.

 

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Stronger Applicant-to-Employee conversion

Workstream creates a direct path from DunkinDonuts.com to in-store employment, driving stronger applicant-to-employee conversion. As Darshan puts it, “That whole conversion process has been very good with Workstream.”

 

 

50%

reduction in time to hire

9%

average interview no-show rates

the wins

One Platform. Less Work. Real Savings.

For Darshan, the biggest win wasn’t just the savings — it was finally running hiring, HR, and payroll as one operation.

By consolidating everything into Workstream’s all-in-one platform, his team eliminated manual handoffs between systems. Applicant information now flows automatically from application to interview scheduling, onboarding, and payroll — cutting hours of back-office work every week and significantly reducing errors.

“We used to manually input information at each step,” Darshan said. “Now it’s a single integrated workflow, and that’s saved us a lot of time.”

That efficiency translated directly into cost savings. Instead of paying for multiple disconnected tools, Darshan now runs hiring and payroll in one system, billed once per month for active employees, with no limits on payroll runs. For a multi-location operator, that simplicity makes forecasting easier and payroll costs more predictable.

Workstream also helped Darshan hire faster by integrating directly with the Dunkin careers page. Jobs published in Workstream automatically appear on DunkinDonuts.com, driving 30–40% of applicant volume — and delivering the highest application-to-hire conversion of any channel.

Most importantly, Workstream removed the operational risk Darshan previously faced when switching payroll providers. With hands-on implementation and ongoing support, payroll runs smoothly — without the stress, delays, or guesswork that once made changes feel risky.

For Darshan, Workstream didn’t just replace tools. It replaced friction — giving him back time, confidence, and control across all locations.

See how Workstream can help you manage and pay your hourly workforce

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Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

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