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How a Zaxby's franchisee saw a 500% increase in applicants with Workstream

Needing to get his 14 Zaxby’s locations fully staffed, franchise owner Ben Little turned to Workstream. Thanks to its digital processes and automated workflows, Ben was able to streamline the hiring process for his managers, enabling them to improve the applicant experience.

“You’re going to save a ton of money and streamline the entire process. Your hiring managers are going to love you … it’s just a no-brainer.”

Ben Little

Chief Operating Officer, 14 Zaxby's locations
The problem

Low applicant volume made hiring feel impossible

About Zaxby's

Zaxby’s is an American QSR chain offering chicken wings, chicken fingers, sandwiches, and salads. They operate primarily in the southern United States and are mostly owned by franchisees.

Locations: ~900
Industry: Restaurants

Ben initially relied primarily on individual job posting sites for his sourcing needs and encountered several issues. Postings got expensive quickly, easily costing up to tens of thousands of dollars a month. And with free job sites, it was not unusual to get less than 20 applicants a month, which was not going to cut it when he had 14 restaurants to staff. With so few applications coming in, his hiring managers often missed notifications—and potentially good applicants. 

It didn’t help that the application process was long with plenty of forms and details to fill in, which deterred younger applicants with shorter attention spans. 

To try to get more applicants in the door, hiring managers were constantly following up through phone calls, only to get ghosted when it came time for the interview. Ben and his team had accepted that this was just the way hiring would be: a numbers game where the objective was to get as many people to respond to them as possible in hopes that a few would stay engaged long enough to get hired.

The solution

Smarter sourcing and automation increase applications

Streamlining the hiring process for both applicants and managers has had a big impact on Ben’s restaurants. With Workstream, they saw a 500% increase in applicants, improving their chances of hiring quality workers.

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Sourcing tools

Sourcing is also less time-consuming. Workstream enables Ben’s team to manage all their job postings across different sites in one easy-to-use dashboard. They can even sponsor posts without ever leaving Workstream. 

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Text-based hiring

When hiring managers previously reached out to applicants, their calls would appear as unknown numbers, reducing the likelihood that applicants would answer. However, with Workstream, applicants receive text messages through the application link and are more likely to respond. It also provides greater convenience when rescheduling or providing more information about the job. 

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Automatic scheduling

Workstream enables applicants to schedule their own interviews via text based on the hiring managers’ availability. Ben’s team has seen the difference this makes when hiring younger applicants who prefer text messaging to phone calls. By automating interview scheduling, more applicants are coming in for interviews than ever before. 

500%

increase in applicant volume

built for the hourly workforce

An intuitive and streamlined hiring process

Now, hiring managers save time on making phone calls and securing applicants and can spend more time focusing on things that matter, such as improving the applicant and employee experience.

By embracing technology to streamline hiring processes and prioritize applicant experience, Ben has not only overcome challenges of low applicant numbers and high turnover rates but has also positioned his restaurants for sustained growth and success, becoming some of the top performing Zaxby's restaurants in the country. 

Learn more about how Workstream helps restaurants hire, retain, and pay their teams

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Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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Targeted Advertising

Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

Analytics

Help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues.

Right to Limit Use of Sensitive Personal Information

You also have the right to limit how we use sensitive personal information (such as precise geolocation, financial data, etc.).

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