“Workstream is the ultimate solution to reduce ghosting. It fixed inefficiencies, and cut time to hire in half. We get 100+ applicants every month!”


Jaya Vargheese, Dunkin' Operator

Background

Dunkin'

Seva Brands is a franchisee for Dunkin’, Jersey Mike’s, and Baskin Robbin’s, and has 28 locations with a wide variety of meal options that customers can enjoy. Seva Brands is committed to serving the products that they enjoy to generations of customers, with their trademark exemplary service.

Founded in 1950, Dunkin’ consistently aims to cater to all needs of their customers - from chefs who create exciting new flavors, to crew members who know exactly how customers want their drink to be. With roughly 13,100 locations in the US and abroad, Dunkin’ is one of the largest coffee and baked goods chains in the world.

With Workstream, they were able to cut back drastically on applicant ghosting and time to hire. What did they do to improve their process?

dunkin' outlet

Problem

Unqualified Applicants and High No-show Rate

One of the problems that Dunkin’ faces is sourcing for hourly workers. Hiring can be highly competitive, as any delay in response time to applicants could result in them accepting another hourly job at a different company. And even when a high volume of applicants pours in, not all the applicants are qualified for the open posts. 

However, the largest pain point is the no-show rate - a notably high 70% in Dunkin’s case. Candidates were being scheduled for interviews but they would fail to show up. This resulted in wasted time and manpower spent waiting on these applicants.

Given all these, Dunkin’ sought for a solution that could address all their challenges at once.

dunkin coffee and donuts

Solutions

Smart(er) Screening and Process Automation

With so many different locations and multiple roles to fill, Dunkin’ needed to step up their recruitment game. Workstream was able to provide the solutions they were looking for.

Dunkin Workstream Dashboard

dunkin workstream hiring positions

Results

Significant Increase in Qualified Applications and Time Saved

Over time, Dunkin’ noticed undeniable results:

  • Saved 200% of their time spent on hiring
  • Received over 300 qualified applicants in 3 months
  • No-show rate dropped by 90%

dunkin' workstream analytics

In short: Dunkin’ was able to find the all-in-one solution they were looking for in Workstream. Utilizing the comprehensive and intuitive dashboard, they were able to source, process, schedule, and hire more applicants over a short period of time - saving time, money, and resources.

Find out how we can help you, too! Book your demo today.