Since we started Workstream in 2017, we’ve worked to build a smarter way to hire and retain hourly workers. Six years later, the speed of innovation has introduced a new chapter in what’s possible through technology.
AI, or artificial intelligence, is already transforming every industry it touches, and we immediately recognized the potential it holds to make the smarter way to hire and retain hourly workers even smarter. Today, we’re excited to announce a new chapter in our journey as we integrate the power of AI into our platform.
Workstream AI is our commitment to developing AI technology tailored specifically to meet the unique needs of the hourly workforce. Our goal is not just to implement AI for the sake of it but to unlock better experiences for applicants, workers, and managers alike. We’re taking a deep look at the Workstream platform and finding opportunities to enhance how you source, communicate, hire, onboard, retain, and more. And that means building AI that feels like an extension of your recruiting team and your brand—not like a robot.
Our journey starts with Workstream Assistant, a chat-apply experience built by our team with artificial intelligence experience from MIT, Google, Cornell, and Stanford.
So many AI chatbots on the market today claim to do the exact same thing. They promise to provide a smooth application process for workers and a hands-off sourcing and screening tool for hiring managers. But all too often, they fail to deliver on that promise. We’ve seen how easy it is for applicants to accidentally “break” a bot by asking questions outside of what it has been pre-programmed to answer. And language barriers and typos can make texting with a bot harder than talking to a human.
We’re building Workstream Assistant to solve those problems and so much more. At its core, Workstream Assistant is personal, flexible, and customizable. It gives businesses the freedom to own their AI experience so it feels like your technology, not ours. At the same time, for applicants, it barely feels like technology at all. They can’t “break it” with the wrong question. They can speak to it in any language they feel comfortable in. And they can get a real feel for the job and the company they’re applying for by asking the questions they might be too nervous to ask in an interview.
Beta customers today are already leveraging Workstream Assistant to:
- Customize AI for their brand: Our AI learns your brand's unique voice, enabling you to create a more personalized and engaging experience for applicants right from the start.
- Break language barriers: Applicants can chat in any language they feel comfortable with, unlocking a greater portion of the applicant pool.
- Have authentic conversations: Gone are the days of robotic and formulaic conversations. We've designed Workstream Assistant to engage in human-like conversations, incorporating typos, slang, and personal preferences. Applicants will feel like they're interacting with a real person, fostering a genuine connection.
And there is so much more to come! We envision a future where our tool not only gives you another way to source applicants but it improves the quality of your applicants, makes it easier for your workers to answer on-the-job questions, and empowers your leaders with insights, transforming how you run your business.
We are so excited by the possibilities Workstream AI can unlock for workers and leaders in the hourly workforce, and we want you to join us. I’m thrilled to invite you to sign up for the Workstream AI beta. You’ll be one of the first to try Workstream Assistant and get early access to other AI products and updates as they become available.
And if you’re already a Workstream customer, I encourage you to try our existing job description optimizer powered by Workstream AI. It leverages thousands of data points to optimize existing job descriptions or create new ones from scratch in just one click—saving you hours each week. Just log in to your account and create or edit a job description to give it a try.
The deskless economy deserves better. This has been our mantra since day one. It’s why we started Workstream. As technology continues to advance, we promise to bring it to the hourly workforce and the leaders who manage them—and tailor it to help you do your jobs better.
Desmond Lim is co-founder and CEO of Workstream, a text-based hiring platform for local businesses hiring hourly workers. He is a graduate of Harvard University and MIT Media Lab, former Product Manager at WeChat, and investor at Dorm Room Fund. He contributes to Entrepreneur.com, Workstream Blog, and Huffington Post. He splits his time between San Francisco and Utah, and represented the Singapore National Team in basketball.