"Since we got to Workstream, it feels like a Cadillac compared to what we used to do. It really has changed our game completely."
Dan Texter
The problem
Hiring ran store by store, on paper and phone calls
About Jimmy John's
Jimmy John's is a well-known American fast-food chain famous for its sandwiches, speedy delivery, and emphasis on fresh ingredients. It has grown into a significant player in the fast-food industry with numerous franchise locations across the United States.
Locations: ~2,745
Industry: Restaurants
Managing hiring across five locations with no central system meant every store ran its own process. Dan built custom hire packets from scratch — first paper forms, then fillable PDFs. Every new hire required printing a packet, handing it out in person, and waiting up to a week to get it back. Managers manually posted to Indeed and followed up with applicants by phone or email.
The system had predictable failure points. Completed paperwork lived in filing cabinets at each store. Files that weren't backed to the cloud disappeared when computers went down.
Email wasn't reaching the college students who make up the bulk of the workforce. Interview no-shows ran high. "Before, we'd set a date or time with the employee directly and half the time they wouldn't show up," Dan said.
Across five stores, each manager spent an estimated one to two hours a week on hiring tasks. That time added up across locations and pulled attention away from running the floor.
What we've solved
One centralized hiring platform across all five stores
When Workstream became available as a preferred vendor through the Jimmy John's network, Dan switched immediately. The deciding factor was SMS.
The prior system, People Matter, didn't text applicants. Workstream did. "Just the ability to connect with the younger kids on their level — texting them versus emails or phone calls — has been really helpful," Dan said. "You just type a text and send it to them and they are automatically getting their paperwork and it's reminding them and I'm not having to do all that."
Workstream replaced the paper hire packets across all five locations with a single centralized platform.
SMS-driven applicant communication
Automated texts reach applicants on the channel they actually check, with automated reminders so managers don't have to chase.
Cloud-based onboarding paperwork
Applicants complete forms from their phones. No office visit, no waiting on a printed packet.
Input validation
Catches formatting errors before they require manual correction. "Somebody can't type a 12-digit social security number in there," Dan said.
Interview scheduling
Managers post their availability and applicants pick a slot, putting more accountability on the candidate before the interview date.
THE RESULTS
Hiring became an afterthought
The difference for his managers showed up immediately. "It's kind of an afterthought for them. I don't feel like they're spending much time at all doing it," Dan said. "If they log in there, it's a couple of clicks to get done what you need done."
No-show rates fell. Applicant-selected time slots and automated SMS reminders shifted accountability to the candidate before the interview day. "With Workstream's interview scheduling, it makes them buy in a little more," Dan said. "They always have [their phone] with them. They never put it down either. So I know that they saw the text."
Time-to-hire improved because applicants complete paperwork remotely from their phones instead of waiting for an in-person packet exchange, and input validation catches formatting errors at the point of entry that used to slip through on paper forms. All five locations now run the same hiring process, eliminating the location-by-location variation that had been the norm.
Looking ahead
Four of five locations recently ranked in the top 50 for daily sales across the entire Jimmy John's chain, with one reaching number one nationwide. His managers aren't spending meaningful time on hiring. That's what the switch was for.