How Chicken Salad Chick quickly staffs their restaurants using Workstream

Chicken Salad Chick, a rapidly growing restaurant franchise known for its diverse chicken salad flavors, faced staffing challenges exacerbated by the COVID-19 pandemic and a competitive labor market. By implementing Workstream, Chicken Salad Chick streamlined their hiring process, resulting in a 50% decrease in no-shows and improved efficiency.

"The success (of using Workstream) is seeing the restaurants get staffed. We opened in Hopkinsville, Kentucky, last week and had over 45 team members for a new restaurant opening. And that came from this platform being able to get the (applicant) flow. That streamlined hiring process is the exciting part and what gets us going."

Director of Operations at Chicken Salad Chick
The problem

Disorganized hiring makes it hard to staff up fast

About Chicken Salad Chick

Chicken Salad Chick, founded in Alabama in 2008 by Stacy and Kevin Brown, has rapidly grown into a beloved franchise. Known for its diverse chicken salad flavors, the brand emphasizes homemade recipes and a warm, nostalgic atmosphere. Its success reflects a commitment to quality and community, fostering a loyal fan base nationwide.

Locations: 280+
Industry: Restaurant

Like many franchise restaurants, Chicken Salad Chick's hiring challenges began with the COVID-19 pandemic. A tight labor market and reluctance by many to return to work meant every applicant was more important than ever. But without a hiring platform, Chicken Salad Chick's hiring managers were having difficulty managing their applicant flow. Often, they didn't have clear insight into where applicants were in the hiring process, forcing them to spend too long manually tracking progress and ultimately losing applicants to the competition.

Even when they were able to move applicants to the interview stage in time, hiring managers wasted too much time playing phone tag just to get an interview scheduled, only to be ghosted when the day arrived. This resulted in a low rate of successful hires, leaving already short-staffed managers even more frustrated and burnt out.

The Solution

Building hiring success with the right tech

With Workstream's HR, Payroll, and Hiring platform, Chicken Salad Chick has a more efficient hiring process. Hiring managers are no longer guessing where applicants are in the hiring process or going back and forth for hours to schedule a single interview. By automating and digitizing their workflows, managers can view and act on the hiring pipeline in just a few clicks and share applicant profiles between stores to help all locations staff up easily. Thanks to its new streamlined process, Chicken Salad Chick successfully recruited over 45 employees for its latest restaurant opening.

Applicant dashboard

Applicant dashboard

Managers can view and act on their hiring pipeline in one holistic dashboard, enabling them to advance an applicant in just a few clicks.

Reports and analytic

Reports and analytic

With recurring reports on the hiring pipeline, Chicken Salad Chick's hiring managers never have to wonder how long it's taking to hire, where applicants are getting stuck in their hiring process, and which stores need help.

automated self scheduling icon

Automated self-scheduling

Workstream's automated self-scheduling eliminates frustration for applicants and managers alike by enabling applicants to schedule their own interviews via text. Applicants choose time slots based on managers' preset availability, saving everyone time.

Text reminders

Text reminders

With automated text reminders, Chicken Salad Chick is able to reduce no-shows without hiring managers' having to lift a finger.

50%

decrease in no shows

BUILT FOR THE HOURLY WORKFORCE

Hiring smarter to staff up faster

Expanding your business during a pandemic can lead to serious staffing problems. But thanks to Workstream's automated hiring technology, Chicken Salad Chick was able to improve operational efficiency and accelerate the hiring process, keeping restaurants staffed and business booming!

Expanding your business during a pandemic can lead to serious staffing problems if you fall short in your hiring efficiency. Fortunately, Chicken Salad Chick was able to overcome this ordeal by utilizing Workstream’s automated hiring tools. Recruitment is made easier for managers who are now able to focus on the bigger picture - that is running the restaurant!

Learn more about how Workstream helps restaurants hire, retain, and pay their teams.

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Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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Targeted Advertising

Used to deliver advertising that is more relevant to you and your interests. May also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.

Analytics

Help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues.

Right to Limit Use of Sensitive Personal Information

You also have the right to limit how we use sensitive personal information (such as precise geolocation, financial data, etc.).

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