Interview Questions for Delivery Companies During Coronavirus Pandemic
Workstream Blog

Interview Questions for Delivery Companies During Coronavirus Pandemic

By Workstream

March 29, 2020 | 2 min read

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The coronavirus pandemic has added another point of consideration when it comes to hiring employees who will be interacting with your customers daily. Businesses like fast food chains and retail stores have tried to reduce human interaction by encouraging take-outs and delivery orders, and delivery companies have begun implementing contactless delivery services - all in a bid to increase social distancing and reduce the chances of the virus spreading.

When coming up with interview questions for potential hourly hires, you need to clearly articulate the role, the outcomes that the role is responsible for, and the skills needed to succeed. You can create scenario-based questions to get a better insight into the applicant’s thought process and how skilled they are in dealing with a variety of situations commonly encountered when carrying out their tasks.

We also suggest that applicants are interviewed first by a senior member of your company if possible; for example, a hiring manager who has experience as a deliveryman. These individuals would know the best ways to deal with difficult situations specific to delivery and would thus be able to assess candidates’ responses to scenario-based questions better.

Lastly, given how important it is now to place a strong emphasis on one’s own hygiene and health, it is essential that you incorporate an element of personal responsibility into your selection process. Scenario questions about how the delivery staff will react during this outbreak period can also help you filter for the stronger candidates.

Here is a potential list of interview questions you can ask:

Travel History and Exposure

  1. Have you travelled out of the country in the past 21 days?
  2. In the past 21 days, have you been in contact with a sick person who has traveled out of the country?
  3. Have you been in close contact with someone exhibiting flu-like symptoms?

Experience and Availability

  1. Have you previously worked in the same industry?
  2. Which days of the week are you available to work? 
  3. What shift(s) are you available to work? Morning (8:00 am to 12:00 pm); Afternoon (12:00 pm to 5:00 pm); Evening (5:00 pm to 10:00 pm)
  4. Total Hours Available Per Week?
  5. Are you available to work on: Weekends; Holidays; Neither?
  6. What are some of the things you’ve done before to exceed a customer’s expectations?

Scenario Questions

  1. Now that our company is implementing contactless delivery, what will you do if a customer insists that you deliver the food to him or her face to face?
  2. What would you do if you noticed that the drop-off spot for the food (e.g. the customer’s front door) is very dirty?

Questions on personal habits*

  1. How do you keep yourself updated on the coronavirus situation?
  2. What are the best practices to curb the spread of the virus?

*Knowing how proactive the candidate is in following official announcements and educating himself about updates can give you a better insight as to how much he cares about proposed measures to curb the spread of the virus.

With the right set of questions, you can hire hourly workers who are as invested as you are in their personal safety, and that of your customers and other employees as well.
By Workstream
Workstream is the leading HR, Payroll, and Hiring platform for the hourly workforce. Its smart technology streamlines HR tasks so franchise and business owners can move fast, reduce labor costs, and simplify operations—all in one place. 46 of the top 50 quick-service restaurant brands—including Burger King, Jimmy John’s, Taco Bell—rely on Workstream to hire, retain, and pay their teams. Learn how you can better manage your hourly workforce with Workstream.

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Personal Information and Sensitive Personal Information

Before we discuss the right to limit and the right to opt-out, we must first define personal information and how it relates to sensitive personal information.

Personal information is any data that identifies, relates to, or could reasonably be linked to you or your household. A few examples of personal information include:

  • Name or nickname
  • Email address
  • Purchase history
  • Browsing history
  • Location data
  • Employment data
  • IP address
  • Profiles businesses create about you, including pseudonymous profiles (“user1234”)
  • Sensitive personal information

Sensitive personal information or “SPI” is a subset of personal information, defined as:

  • Identifying information (e.g. social security number, driver’s license)
  • Financial data (e.g. debit or credit card numbers)
  • Precise geolocation (within a radius of 1,850 feet)
  • Demographic or protected-class information (e.g. race/ethnicity, religion, union membership)
  • Biometric and genetic data (e.g. fingerprints, palm scans, facial recognition)
  • Communications and content (e.g. mail, email, text messages)
  • Health and sexual orientation (e.g. vaccine records, health history)

Right to Opt-Out

Californians have the right to opt-out of the sale and sharing of their personal information. That means you have the right to opt-out of the sale of your personal information to third parties (e.g. data brokers, advertisers). You also have the right to opt-out of the sharing of your personal information to prevent the targeting of ads across different businesses, websites, apps, or services.

CCPA-covered businesses must provide a link to allow you to exercise this right. It is usually found at the bottom of a webpage and will say “do not sell or share my personal information” or “your privacy choices.” Sometimes businesses offer privacy choices through a pop-up window or form

To opt-out of the sale and sharing of your personal information, click on the link or use the toggle provided by the business and follow the directions. Doing this on every website you visit can feel burdensome, but to ease the burden you can automatically select your privacy preferences for every website by using an opt-out preference signal, or OOPS for short.

An OOPS is a user-friendly and straightforward way for consumers to automatically exercise their right to opt-out of the sale and sharing of their personal information with the businesses they interact with online. An OOPS, such as the Global Privacy Control. It can either be a setting on your internet browser or a browser extension. With an OOPS, consumers do not have to submit individual requests to opt-out of sale or sharing with each business.

Right to Limit

Californians also have the right to direct businesses to limit the use and disclosure of their sensitive personal information.

Businesses covered under the CCPA must provide a link on their website that allows you to request the limiting of your SPI, if they plan on using it in certain ways. That link will also typically be at the bottom of a webpage and will say: “limit the use of my sensitive personal information” or “your privacy choices.” Once you send this request, the business must stop using your SPI for anything other than to:

  • Provide requested goods or services
  • Ensure security and integrity
  • Prevent fraud
  • Maintain system functionality
  • Comply with legal obligations

Bringing it Together

In summary, the CCPA gives you the right to opt-out of the sale and sharing of your personal information and gives you additional rights to further limit the use and disclosure of your sensitive personal information.

When you exercise these rights together, you exert greater control in protecting your personal data which is important for your identity, safety, and financial health.

If you are on a business’s website and you can’t find the links to exercise your rights, remember to check their privacy policy. The privacy policy should tell you how you can exercise your rights under the law.

If you find your rights being violated, you can submit a complaint to CalPrivacy.

Next in the LOCKED series, we will explore the right to correct and right to know. Follow us on social media to get live updates or check back in one week for the next post.

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