Hotel Front Desk Job Descriptions

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Hotel Front Desk Job Description Template

Job Title: Hotel Front Desk

Job Summary: The Hotel Front Desk is responsible for providing exceptional customer service to guests, checking them in and out of the hotel, answering questions, and resolving any issues that may arise during their stay.


  • Greet guests as they arrive and check them in using the hotel's reservation system
  • Answer questions about the hotel, its amenities, and the surrounding area
  • Handle guest complaints and resolve any issues that may arise during their stay
  • Assist guests with luggage and other needs as necessary
  • Process payments and maintain accurate records of transactions
  • Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
  • Provide recommendations for local restaurants, attractions, and activities
  • Handle phone calls and other administrative tasks as needed


  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Proficiency in Microsoft Office and other computer programs
  • Flexibility to work weekends, holidays, and varying shifts as needed

Physical Demands: The Hotel Front Desk may be required to stand for extended periods of time and lift up to 25 pounds.

Salary: The salary for this position will be commensurate with experience.

Benefits: The Hotel Front Desk will be eligible for health insurance, paid time off, and other benefits as outlined in the company's employee handbook.

Frequently Asked Questions about hiring a Hotel Front Desk

What is the best way to find and hire a Hotel Front Desk near me?
Online job boards are the best place to find qualified Hotel Front Desk applicants. Employers posting their Hotel Front Desk job on Indeed get about 17 applications from that board on average.
Which job boards should I post on to find Hotel Front Desk applicants?
You should post to multiple job boards at once. The most successful job postings for a Hotel Front Desk are on Indeed – but on average, employers post to 14 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 1 hours on average, which is shorter than the national average for Hotel Front Desk positions.
What's the best way to communicate with applicants looking for a Hotel Front Desk role?
SMS has 83% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Hotel Front Desk job applicants?
Hourly paid workers, such as Hotel Front Desks are actually more engaged when texting about jobs. We have found that text messages are 156% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Hotel Front Desk applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Hotel Front Desk for
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