Service Technician Job Descriptions

Find Service Technician job description examples you can use to hire faster, or use our template to create your own.
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Service Technician Job Description

A service technician diagnoses problems and makes repairs. There are several different types of service technicians. Someone can have this title and work on appliances, computers, cars, and many other things. Regardless of what the service technician works on, their major tasks remain the same. They need to maintain a deep breadth of knowledge in their area of expertise. Then, when a client comes to them with a problem, they use that knowledge to diagnose the problem and prepare a solution.

Next, the service technician will implement the solution. They often use special tools, products, and techniques to achieve this. Examples of this type of work include replacing parts in a car’s engine and replacing a faulty PC component with an upgraded part.

Qualifying for the role of a service technician will often require some special training. Often, candidates for the job attend trade school or complete a certification program.

Service Technician Job Description Template

We’re looking to add a skilled service technician to our team. In this position, it will be your job to diagnose problems in our customers’ machines and repair them. You will be asked to transport yourself from job site to job site, so having a valid driver’s license is essential.

To do well as one of our service technicians, you will need to have a deep understanding of the machines that you work with. You should be familiar with each of the components that make up a machine and capable of replacing them as needed. You should also be capable of utilizing a wide variety of tools, products, and uniques to diagnose problems and make repairs.

We’re looking for a candidate who has previous experience in a similar role and some formal training. If you think that you would be a good fit for our service technician, you can reach out to us with your resume to begin the application process.

Service Technician Responsibilities:

  • Drive from one customers’ home to another to repair their machines
  • Use your specialized knowledge to diagnose problems
  • Utilize a variety of tools, products, and techniques to repair machine problems
  • Answer any questions that our customers may have about the maintenance of their machines
  • Keep yourself up-to-date on the latest trends in the industry

Service Technician Requirements:

  • An associate’s degree or technical certification in a relevant field is strongly preferred
  • Previous experience in a similar role is preferred
  • Valid driver’s license
  • Ability to use a wide variety of tools
  • Ability to work well independently
  • Excellent customer service skills
  • Willingness to work beyond normal work hours as dictated by scheduling needs

Service Technician FAQ

What tasks does a service technician complete?

A service technician fixes things. It’s their job to drive to a customer’s home, analyze their machines, and then figure out what’s wrong with them. Once that’s completed, the service technician will make use of various tools and techniques to help them repair the machine.

What should I include in my service technician help-wanted ads?

When you put together your service technician help-wanted ads, your best bet is to follow the same outline that we’ve used in our template. 

You should begin with a few paragraphs that talk about the most important parts of the job. After that, put together two lists that provide applicants with a closer look at the position’s responsibilities and requirements.

Can I use your service technician job description template?

Of course! We’re fine with you using our job description templates however you want. You may just want to supplement what we’ve written with some of your own information to help your help-wanted ads stand out a bit more.

Frequently Asked Questions about hiring a Service Technician

What is the best way to find and hire a Service Technician near me?
Online job boards are the best place to find qualified Service Technician applicants. Employers posting their Service Technician job on Indeed get about 16 applications from that board on average.
Which job boards should I post on to find Service Technician applicants?
You should post to multiple job boards at once. The most successful job postings for a Service Technician are on Indeed – but on average, employers post to 9 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 11 hours on average, which is shorter than the national average for Service Technician positions.
What's the best way to communicate with applicants looking for a Service Technician role?
SMS has 80% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Service Technician job applicants?
Hourly paid workers, such as Service Technicians are actually more engaged when texting about jobs. We have found that text messages are 187% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Service Technician applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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Best Services job descriptions