experience for all guests with a side of Southern Hospitality.
Achieve restaurant goals
Control expenses to budget or better,
Create an environment where team members are given the resources to do their job and encouraged to grow while delivering exceptional service and quality food.
Creates a Southern Hospitality environment that exceeds guest expectations with regards to friendly, quick service.
Communicates and follows-up with guests to obtain feedback and identify service and food quality opportunities.
Assists and resolves all guest complaints and applies the “listen, apologize, satisfy and thank” model to all guest complaints.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.
Works with direct reports to cross-train and assist in the development of new skills.
Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
Maintains a clean and safe restaurant for guests and team members.
Ensures compliance with labor laws.
Understands, enforces and adheres to all company policies and procedures.
Maintains restaurant inventory.
Responsible for routine maintenance and repair on all equipment.
Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience):
High school diploma or GED required.
Must have (1) years of supervisory experience working in the restaurant industry.
Position Qualifications/Functional Skills:
Must have a valid driver’s license and proof of valid insurance.
Must be able to work a minimum of 40 hours per week and be available to work a flexible shift including weekends.
Knowledge of all restaurant policies, practices and operational procedures.
Knowledge and understanding of labor cost reporting, food cost reporting and P & Ls.
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
Basic computer skills.
Skilled in developing employees by training, coaching, counseling, and building strong work habits.
Continuously working to improve customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others.
Manage conflict resolution.
Create and maintain a positive work environment.